Hotel Customer Service Representative
2 weeks ago
As a Guest Service Associate with AccorHotel, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay. This includes attending daily briefings, understanding guest levels and room categories, and maintaining areas of responsibility according to standards and procedures. You will also be responsible for replenishing guest supplies, reporting damage or malfunction, and maintaining equipment in a proper state of cleanliness. Additionally, you will be required to maintain a section room report and a daily productivity report, report lost and found articles, handle guest complaints, and report unusual behavior or activities to your supervisor.
Qualifications:
A degree or diploma in hotel management is required for this role.
Work Arrangements:
This is a full-time position, with no remote work options available.
About the Role:
As a Guest Service Associate, you will play a vital role in ensuring that our guests receive the highest level of service. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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