Hotel Service Representative
2 days ago
Tivoli Hotels & Resorts, a member of the Minor Hotels group, is seeking a highly skilled Hotel Service Representative to join our team in New Delhi, India.
Estimated Salary: ₹450,000 - ₹550,000 per annum
We are committed to providing exceptional customer service and creating unforgettable experiences for our guests. As a Hotel Service Representative, you will play a vital role in ensuring seamless check-in and check-out processes, managing guest inquiries, and resolving any issues that may arise.
About the Role:
- Greet and welcome guests with a friendly and professional demeanor.
- Manage guest inquiries and provide accurate information about hotel facilities, services, and local attractions.
- Handle guest check-ins and check-outs efficiently and accurately.
- Responsible for the registration of guests, assigning rooms, and issuing room keys/cards.
- Ensure all guest accounts are created and maintained accurately.
- Handle guest complaints and resolve issues promptly and effectively.
- Coordinate with other hotel departments to fulfill guest requests.
- Maintain a clean and organized front desk area.
- Assist in the training and development of new front office staff as required.
Requirements:
- Junior level position with 1 to 3 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Presentable and professional appearance.
- Ability to speak multiple languages is highly desirable.
- Strong problem-solving skills and ability to handle difficult situations with diplomacy and tact.
- Demonstrate exceptional customer service and teamwork.
- Basic computer knowledge and familiarity with hotel reservation systems.
About Us:
Tivoli Hotels & Resorts operates 16 properties across Portugal, Brazil, and Qatar, offering unique and authentic experiences to our guests. We are proud members of the Global Hotel Alliance (GHA), the world's largest alliance of independent hotel brands.
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