Hotel Service Professional

4 weeks ago


Delhi, Delhi, India AccorHotel Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Guest Service Associate to join our team at AccorHotel. As a key member of our housekeeping team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities:

  • Attend daily briefings and take on assigned tasks to ensure seamless operations.
  • Understand and cater to the needs of our valued guests, including VIPs and guests with specific room categories.
  • Maintain the cleanliness and organization of assigned areas, adhering to our high standards and procedures.
  • Replenish guest supplies and promptly attend to their requests to ensure their stay is comfortable and enjoyable.
  • Report any damage or malfunctions in hotel rooms or areas to your supervisor in a timely manner.
  • Maintain equipment in a proper state of cleanliness and report any issues to your supervisor.
  • Prepare and submit accurate section room reports and daily productivity reports.
  • Report lost and found articles to the housekeeping office immediately.
  • Handle guest complaints in a professional and tactful manner, reporting incidents or irregularities to your supervisor.
  • Report any unusual behavior or activities in guest rooms or public areas to your supervisor.
  • Record room status accurately in allocated sections.
  • Provide valet services when required, such as delivering linen or processing laundry orders.

Qualifications:

A degree or diploma in hotel management is preferred.

Work Arrangements:

This is a full-time position with no remote work options.



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