Hotel Service Professional
4 weeks ago
Job Summary:
We are seeking a highly motivated and detail-oriented Guest Service Associate to join our team at AccorHotel. As a key member of our housekeeping team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities:
- Attend daily briefings and take on assigned tasks to ensure seamless operations.
- Understand and cater to the needs of our valued guests, including VIPs and guests with specific room categories.
- Maintain the cleanliness and organization of assigned areas, adhering to our high standards and procedures.
- Replenish guest supplies and promptly attend to their requests to ensure their stay is comfortable and enjoyable.
- Report any damage or malfunctions in hotel rooms or areas to your supervisor in a timely manner.
- Maintain equipment in a proper state of cleanliness and report any issues to your supervisor.
- Prepare and submit accurate section room reports and daily productivity reports.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints in a professional and tactful manner, reporting incidents or irregularities to your supervisor.
- Report any unusual behavior or activities in guest rooms or public areas to your supervisor.
- Record room status accurately in allocated sections.
- Provide valet services when required, such as delivering linen or processing laundry orders.
Qualifications:
A degree or diploma in hotel management is preferred.
Work Arrangements:
This is a full-time position with no remote work options.
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