Spa Receptionist

4 weeks ago


Delhi, Delhi, India AccorHotel Full time
Job Summary

We are seeking a highly skilled and professional Spa Receptionist to join our team at AccorHotel. As a key member of our spa operations, you will be responsible for providing exceptional guest service, managing bookings, and ensuring the smooth execution of daily spa operations.

Key Responsibilities
  • Guest Service: Deliver exceptional client service by greeting and assisting clients with a professional and welcoming demeanor.
  • Booking Management: Efficiently manage and coordinate appointment bookings, cancellations, and rescheduling to maximize operational efficiency.
  • Communication: Handle client communications via phone, email, and in-person inquiries, providing precise and timely information on services, treatments, and promotions.
  • Reception Area Maintenance: Ensure the reception area is meticulously maintained, contributing to an optimal client experience.
  • Payment Processing: Oversee payment processing, transaction management, and cash register operations with accuracy and integrity.
  • Team Collaboration: Collaborate with spa therapists and management to ensure seamless service delivery and client satisfaction.
  • Inventory Management: Monitor inventory levels and coordinate supply orders to ensure the spa is adequately stocked at all times.
  • Professional Appearance: Uphold a professional appearance and demonstrate a strong commitment to delivering exceptional customer service.
Requirements
  • Experience: Proven experience in a receptionist or customer service role, ideally within the spa or hospitality industry.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to engage effectively with clients.
  • Technical Skills: Proficiency in Microsoft Office Suite and standard office equipment.
  • Language: Fluency in English is required; proficiency in additional languages is an asset.

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