Guest Service Associate
3 weeks ago
Job Summary: We are seeking a highly skilled Guest Service Associate to join our team at AccorHotel. As a key member of our Food and Beverage department, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide proficient and professional Food and Beverage service to guests, meeting and exceeding their expectations.
- Welcome guests by greeting them according to our standards.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests, or inquiries regarding the food and services.
- Establish and maintain seamless coordination & cooperation with all departments of Novotel to ensure maximum cooperation, productivity, morale, and guest service.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
- Knowledge of Food and Beverage service standards and procedures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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