Guest Service Associate-front Office

4 weeks ago


Delhi Delhi, India Hilton Full time

A Guest Service Associate-Front Office assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

**What will I be doing?**

As Guest Service Associate-Front Office, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Guest Service Associate-Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist the Front Office Manager with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner

**What are we looking for?**

Guest Service Associate-Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous customer service experience within the hotel/leisure/retail sector
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Delhi, India PULLMAN Full time

    **Job Description**: - ** JOB PURPOSE** Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines. - ** EXECUTIVE RESPONSIBITIES & EMPOWERMENT** - Ensures all interactions with guests are handled professionally...


  • Delhi, India Pullman New Delhi Aerocity Full time

    Job Description - JOB PURPOSE Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Perform all cashier functions adhering to internal controls guidelines. - EXECUTIVE RESPONSIBITIES & EMPOWERMENT - Ensures all interactions with guests are handled professionally and with care...


  • Delhi, Delhi, India IBIS Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Delhi, Delhi, India Radisson Blu Marina Hotel Connaught Place - Hotel Management Full time

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house where we...


  • Delhi, India Godwin Hotels New Delhi Full time

    A Guest Service Associate is **a professional responsible for providing front desk assistance to guests in hotels or other similar hospitality establishments**. He or she greets guests and assigns them their rooms, processes check-in and check-outs. Guest service associate focus sahould be on getting positive reviews for the hotel after complete customer...


  • New Delhi, India Marriott International, Inc Full time

    **Job Number** 23206508 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...


  • Delhi, Delhi, India Marriott International, Inc Full time

    **Job Number** 24026628 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...


  • Delhi, India Hilton Full time

    Guest Service Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...


  • New Delhi, India Radisson Blu Marina Hotel Connaught Place - Hotel Management Full time

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house where we...


  • Delhi, India Hyatt Regency Delhi Full time

    Summary - You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Associate is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division**Qualifications**: - Ideally with a relevant degree or diploma in Hospitality or Tourism management. Good customer...


  • Delhi, Delhi, India imperativ hospitality Full time

    **Company Description** Bloom is a next-generation hospitality-tech platform that operates 50+ segment-leading hotels in India. With smart rooms and workspaces in sought-after locations, Bloom provides upscale stay experiences at affordable rates. Their integrated platform, BloomTechTM, leverages machine learning to automate workflows and ensure a...


  • Delhi, India The Metropolitan Hotel & Spa Full time

    Job Description: Front Office Associate - Register guests and assigns rooms. Accommodates special requests whenever possible. - Assists in pre-registration and blocking of rooms for reservations - Understands room status and room status tracking. - Knows room locations, types of rooms available, and room rates. - Knows the location and types of available...


  • Delhi, Delhi, India ApplyT Full time

    Greetings of the Day! We are currently hiring for Guest Service Associate for a well known property based in delhi Chattarpur. **Responsibilities**: - Uncover the specific responsibilities that Guest Service Associates undertake, from welcoming guests to handling check-ins and check-outs. - Explore their role in providing information about services,...


  • Delhi, Delhi, India Concept Hospitality Pvt Ltd Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Deputy F B Manager, Senior Manager, Outlet Manager, Senior Captain/Captain **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in...


  • Delhi, Delhi, India Concept Hospitality Pvt. Ltd. Full time

    **Position Title**: Guest Service Associate (F B Service) **Department**: F B Service **Grade**: S -III **Responsible to**: F B Manager, Outlet Manager, Senior Captain/Captain, Team Leader **Job Summary**: The Guest Service Associate in the F B Service department, reporting to the Senior Captain/Captain, plays a crucial role in ensuring guest...


  • Delhi, India Luxe Opera Hotels and Resorts pvt ltd Full time

    **Guest Service Representative Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and...


  • New Delhi, India The Metropolitan Hotel & Spa Full time

    **Job Summary** Company Profile: You can also though the links: **Responsibilities and Duties** Job Description: Front Office Supervisor - To attend to guests courteously and deal promptly with their requests and queries. - To have detailed information regarding arrivals and room requirements - To allocate rooms to all arriving guests - To maintain all...


  • Delhi, India FINESSE STAFFING Full time

    Dear, Guest Service Associate/Guest Relation Executive required for leading Hospitality industry. Location: Domestic & International Airport - Delhi **Salary**: 16k-19k Job Role: Customer Service Meeting & Greeting Customers Cash handling English communication is must. **Benefits** PF & ESIC Incentives Food on Duty Industry: - Hospitality &...

  • Front Office Manager

    2 weeks ago


    delhi, India Hawthorn Suites By Wyndham Dwarka Full time

    Candidates from Hospitality Background will be preferred only. Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. Work in conjunction with accounting to maintain and minimize levels of account receivables. Responsible for budgeting, forecasting,...

  • Front Office

    3 days ago


    Delhi, Delhi, India Radisson Blu Marina Hotel Connaught Place - Rooms Full time

    Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Operator is the heart of the house where...