Cisco Customer Success Manager

4 weeks ago

Saudi, India Logicom Full time

Job Overview

This job is for a dedicated Cisco Customer Success Manager (CSM) responsible for the post-sales adoption and consultancy of Cisco Software solutions. The CSM will be responsible for driving adoption of Cisco technologies, identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to Logicom’s Partner and/or their customers. Key to success are the cross-functional relationships that the person will develop and maintain within the Cisco Team, the partners, and various other stakeholders.

Duties & Responsibilities

Owning the complete partner lifecycle of onboarding, adoption, expansion and renewal. Striving to continually drive faster “time to value” and improving overall experience for our 2T partners and their customers. Understanding and having the ability to translate technical challenges and requirements. Understanding customer's objectives and how they translate to outcomes. Delivering Customer Success plans and Business Outcomes to partners based on agreed KPIs. Ensuring proper delivery, onboarding and adoption of products and services, conducting ongoing operational reviews. Driving revenue growth through adoption and identify opportunities for upsell and cross sell. Meeting with Partners to strengthen relationships, conducting gap analysis, reporting on software usage and leading value driven discussions. Partnering with customers to advise on best practices of CX practice build and outcomes.

Skills & Qualifications

College or University graduate in Computer Science, Engineering or other similar degree is desired. A minimum 5 years’ experience in consulting customer facing role or a Presales or IT Architect role, ideally with a System Integrator, Tech or SaaS based company. Previous experience in a customer, services partner or vendor desirable. Familiar with Cisco IT solution offerings and the value that CX can offer (desirable). Cisco CCNP, Cisco CSM or other Cisco Certifications (or equivalent) is desirable – You will have a desire to further your skillset through supported/self-learning and through industry certifications/exams. Strategic thinker, account management, and strong commitment to customer success. Proven team player and willingness to work closely with cross-functional partners. Fluent in English (Oral / Verbal), Arabic is a plus. Travelling might be required.

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.

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