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Head Operations

2 months ago

Gurugram, India Mintskill HR Solutions LLP Full time
Role
This role is pivotal in driving the operational strategy, ensuring smooth execution, and scaling our charging infrastructure across the country.

Responsibilities

Strategic Planning and Execution:
  • Develop and implement operational strategies aligned with the company growth objectives.
  • Oversee the expansion and scaling of the charge points network across multiple cities.
Operational Management:
  • Ensure the efficient and effective operation of the charging stations.
  • Implement best practices for site selection, installation, and maintenance of charge points.
  • Optimize resource allocation and manage operational budgets.
Vendor and Partner Management:
  • Establish and maintain relationships with key vendors, suppliers, and partners.
  • Negotiate contracts and agreements to secure favorable terms for the company.
Quality and Compliance:
  • Ensure all operations comply with industry standards, safety regulations, and company policies.
  • Implement quality control measures and conduct regular audits to maintain high standards.
Customer Experience:
  • Focus on delivering exceptional customer service and satisfaction.
  • Address and resolve any operational issues that impact the customer experience.
Data and Analytics:
  • Utilize data analytics to drive operational decisions and improvements.
  • Monitor performance metrics and generate reports to track progress and identify areas for improvement.
Innovation and Technology:
  • Stay updated with the latest trends and technologies in the EV charging industry.
  • Integrate innovative solutions to enhance operational efficiency and service quality.
Team Leadership:
  • Build and lead a high-performing operations team.
  • Foster a culture of excellence, continuous improvement, and innovation within the team.
  • Provide mentorship and professional development opportunities for team members.

RequirementsQualifications:
Experience: Minimum of 8-10 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors. Experience in a startup environment is a plus.

Education: Bachelor’s degree in Engineering, Business Administration, or a related field. A Master’s degree is preferred.