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Assistant Manager Guest Service

3 months ago

Pune, India AccorHotel Full time

PositionOverview:  

  • Responsible formaintaining high quality of guest services primarily in the areasof arrivals departures rooming food & services and specialneeds and enquiries that guests may have during theirstay.
  • Responsible for optimizing hoteloccupancy room rate handling guest complaints professionally andeffectively.
  • To assist the Guest ServiceManager to operate a highly proficient and productive guestservices of the hotel.
  • Responsible for salesaccording to hotel task .
  • Must have a thoroughworking knowledge of the operations to include the front deskreception/cashiering procedures reservations and outletservices.
  • Must have strong understanding of thefunctions of each department of the hotel physical layouts of thehotel facilities the key personnel and their roles daily functionsand special events and conventions and groups currently in thehouse and due to arrive.
  • Assists in conductingtraining for all Guest Service team.
  • AssistsGuest Service Manager in formulating new procedures and directivesin order to continue improve theDepartment..

Qualifications:

  • Responsible formaintaining high quality of guest services primarily in the areasof arrivals departures rooming food & services and specialneeds and enquiries that guests may have during theirstay.
  • Responsible for optimizing hoteloccupancy room rate handling guest complaints professionally andeffectively.
  • To assist the Guest ServiceManager to operate a highly proficient and productive guestservices of the hotel.
  • Responsible for salesaccording to hotel task .
  • Must have a thoroughworking knowledge of the operations to include the front deskreception/cashiering procedures reservations and outletservices.
  • Must have strong understanding of thefunctions of each department of the hotel physical layouts of thehotel facilities the key personnel and their roles daily functionsand special events and conventions and groups currently in thehouse and due to arrive.
  • Assists in conductingtraining for all Guest Service team.
  • AssistsGuest Service Manager in formulating new procedures and directivesin order to continue improve theDepartment..

RemoteWork :

No

Employment Type :

Fulltime