Senior Guest Services Coordinator
2 weeks ago
Kolte-Patil Developers Limited is a leading developer of residential and commercial properties in India.
Job SummaryWe are seeking a highly skilled Senior Guest Relations Executive to join our team. This is a challenging role that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Review arrival lists to welcome guests and update details in the system promptly and efficiently.
- Provide exceptional customer service by attending to special guests (e.g., VIPs) and answering their inquiries in a professional manner.
- Coordinating with sales teams and VP operations to inform about customer and visitor arrival information.
- Maintain a high level of professionalism and presentability at all times, understanding the importance of first impressions.
- Answer telephone inquiries promptly and professionally, transferring calls to the respective representative when necessary.
- Collaborate with sales teams to provide necessary support in generating leads and assisting the sales process.
- Maintain accurate and up-to-date client databases.
- Provide information about amenities, area, and venues while promoting services.
- Monitor and maintain complaint trackers, courier inward/outward trackers, stationery counts, and trackers.
- Arrange and manage meetings for employees, keeping track of meeting room bookings.
- Train, motivate, guide, and support team members.
A graduate with 4-7 years of relevant work experience in the same industry would be ideal. Candidates from a hospitality background will be given preference.
The salary for this position is estimated to be around ₹8,00,000 per annum, depending on qualifications and experience.
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