IT Service Management Coordinator

6 days ago


Pune, Maharashtra, India Fujitsu Full time

Job Title: IT Service Management Coordinator

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About Fujitsu: As a global leader in digital transformation, Fujitsu offers a unique opportunity to work with cutting-edge technology and innovative solutions. Our team is passionate about delivering exceptional service and exceeding customer expectations.

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Salary: We offer a competitive salary of $80,000 per annum, commensurate with experience.

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Job Description:

Fujitsu is seeking an experienced IT Service Management Coordinator to join our team. The successful candidate will be responsible for ensuring the effective management of IT services across the organization.

The key responsibilities of this role include:

  • Ensuring compliance with IT service management processes and procedures, including incident, change, problem, and knowledge management.
  • Monitoring and reporting on the effectiveness of these processes, identifying areas for improvement and implementing changes as necessary.
  • Taking ownership of documenting and monitoring adherence to all account-related processes, ensuring that they are up-to-date and accurate.
  • Providing excellent communication and interpersonal skills, working effectively with stakeholders to resolve issues and improve services.
  • Analyzing data and statistics to identify trends and areas for improvement, making recommendations to senior management.
  • Escalating issues as necessary to ensure timely resolution and delivery of required service levels.
  • Developing and maintaining relationships with internal and external stakeholders, fostering a collaborative environment.

Requirements:

To succeed in this role, you will need:

  • A strong academic background in a relevant field, such as IT or business.
  • Proven experience in IT service management, preferably in a similar role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to analyze data and make recommendations.
  • A can-do attitude and a willingness to learn and adapt to new situations.

Benefits:

Fujitsu offers a range of benefits, including:

  • A competitive salary package, including bonuses and allowances.
  • Ongoing training and development opportunities, to help you achieve your career goals.
  • A supportive and collaborative work environment, with a focus on teamwork and innovation.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.

Location: This role is based in our office located in [insert location].



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