Customer Service Coordinator

2 weeks ago


Pune, Maharashtra, India The Lubrizol Corporation Full time

About the Role:

The Customer Service Coordinator will be responsible for providing service and support to Customers and Commercial Division, acting as a link between Internal and external customers. This role will perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.

Key Responsibilities:

  • Communication: Coordinate among internal & external stakeholders to provide quality service to customers.
  • Order Processing: Receiving purchase orders from customers, processing local sales orders into the system, providing Order confirmation and material availability date to customers.
  • Import/Export processing: Lead on import/Export shipment clearance activity, ensure legal and customs compliance of entire process and documentation.
  • Management Reporting: Regular review of Open order report with commercial team, Report monthly sales report to all stakeholders.

Requirements:

  • Graduate Degree from reputed University / Institution, Science - Chemistry Degree preferred.
  • Minimum 10 to 12 years of experience in core supply chain function.
  • Formal learning/degree/certificate course in Supply chain Management/Material management/Import export.
  • Experience in handling Supply chain activities including customer service, Import/export clearance etc.
  • Working knowledge of SAP.
  • Good written and verbal communication skills.


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