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Guest Service Agent
3 weeks ago
Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, areas, and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Executive when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
**Job Location - DPS Road, Near Corinthians Club Nyati Chowk, Nyati Estate Rd, Mohammed Wadi, Pune, Maharashtra 411060**
Pay: ₹12,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Work Location: In person
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