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Guest Service Agent F&b Service
1 week ago
What will I be doing?
As a Guest Service Agent F&B Service (Order Taker), you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate pointofsale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/nonalcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is wellstocked at all times
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.
Specifically, we look for demonstration of these Values:
- Hospitality
- We're passionate about delivering exceptional guest experiences.
Integrity
- We do the right thing, all the time.
Leadership
- We're leaders in our industry and in our communities.
Teamwork
- We're team players in everything we do.
Ownership
- We're the owners of our actions and decisions.
Now
- We operate with a sense of urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all-
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