Guest Service Agent

2 months ago

Pune, India Hilton Full time

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Front Office Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Agent Front Office

    2 months ago

    Pune, India Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent Front Office

    2 months ago

    Pune, Maharashtra, India Hilton Full time

    Guest Service Agent Front Office A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    3 weeks ago

    Pune, India Hilton Full time

    Guest Service Agent - F&B Service This position is concerned with the efficient and professional service of food and beverages while ensuring guests receive optimum service in accordance with the standards, policies, and procedures of this hotel and Hilton International. **What will I be doing?** As a Guest Service Agent, you will be responsible for...

  • Guest Service Agent

    3 weeks ago

    Pune, India Hilton Full time

    This position is concerned with the efficient and professional service of food and beverages while ensuring guests receive optimum service in accordance with the standards, policies, and procedures of this hotel and Hilton International. **What will I be doing?** As a Guest Service Agent, you will be responsible for upholding the highest quality standards...

  • Guest Service Agent F&b Service

    5 days ago

    Pune, Maharashtra, India Hilton Full time

    Guest Service Agent F&B Service (Order Taker)What will I be doing?As a Guest Service Agent F&B Service (Order Taker), you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Specifically, you would be responsible for performing the following tasks...

  • Guest Service Agent

    2 months ago

    Pune, Maharashtra, India Hilton Full time

    Guest Service Agent - Housekeeping A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping Attendant, you will...

  • Guest Service Agent F&b Service

    2 weeks ago

    Pune, India Hilton Full time

    Guest Service Agent F&B Service (Order Taker) **What will I be doing?** As a Guest Service Agent F&B Service (Order Taker), you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the...

  • Guest Service Agent F&b Service

    2 weeks ago

    Pune, India Hilton Full time

    **What will I be doing?** As a Guest Service Agent F&B Service (Order Taker), you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: - Respond to...

  • Guest Service Agent

    3 weeks ago

    Manjari Farm, Pune, Maharashtra, India Sankla Buildcoon Full time

    Review arrival lists to welcome guests - Attend to special guests (e.g. VIPs) and answer their inquiries - Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) - Provide information about amenities, areas, and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with...

  • Guest Service

    2 months ago

    Pune, India Reinforcement Consultants Full time

    We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.The best guest service...

  • Guest Service Associate

    2 weeks ago

    Pune, India Sheraton Grand Pune Full time

    Address guests' service needs in a professional, positive, and timely manner. - Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. - Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest...

  • Guest Service Representative

    2 weeks ago

    Pune, India Logicon Facility Management Full time

    Build and maintain strong relationships with clients, ensuring their satisfaction with our services - Handle guest queries and provide accurate information about the company and its services - Coordinate with various departments to ensure smooth operations and timely resolution of guest concerns - Handle guest feedback and complaints, taking necessary...

  • Guest Service Associate

    2 weeks ago

    Pune, India Casino Air Caterers and Flight Services Full time

    **Guest Service Representative Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and...

  • Guest Service Officer

    2 months ago

    Pune, India Hyatt Regency Pune Full time

    Summary To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered...

  • Guest Service Associate

    2 months ago

    Pune, India Casino Air Caterers and Flight Services Full time

    **Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...

  • Guest Service Associate

    3 weeks ago

    Pune, India Casino Air Caterers and Flight Services Full time

    **Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...

  • Guest Service Associate

    2 weeks ago

    Pune, Maharashtra, India Aurassist Health Private Limited Full time

    Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...

  • Guest Services Associate

    5 days ago

    Pune, Maharashtra, India Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Services Associate

    3 weeks ago

    Pune, Maharashtra, India Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...

  • Guest Service Associate

    2 weeks ago

    Pune, Maharashtra, India Casino Air Caterers and Flight Services Full time

    **Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...