Guest Service Associate
6 days ago
Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service. Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Assist other employees to ensure proper coverage and prompt guest service.
**Job Types**: Regular / Permanent, Internship, Fresher
**Salary**: From ₹15,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Work Location: One location
**Speak with the employer**
+91-XXXXXXXXXX
Application Deadline: 05/01/2023
-
Guest Service Associate
2 days ago
Viman Nagar, Pune, Maharashtra, India Bestal HR Pvt Ltd Full timeHiring for guest service associate upto 20k per month pune location **Job Types**: Full-time, Permanent Pay: ₹18,858.03 - ₹20,406.15 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Monday to Friday Supplemental pay types: - Joining bonus - Performance bonus - Quarterly bonus - Yearly bonus **Experience**: -...
-
Guest Services Associate
2 weeks ago
Pune, Maharashtra, India Marriott International Full timeJob Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...
-
Guest Service Associate
1 month ago
Pune, Maharashtra, India Shott Amusement Private Limited Full time**Guest Service Associate (Pune)** **Designation**:Guest Service Associate **Mini. Education Required** - Bachelors or Diploma in Hospitality **Job Timings** - Rotational Shifts **Working Terms**: - 9 hours Working per day - 1 week off during weekdays - Public Holidays & weekends will be working day - Rotational Shift Timings - Uniform & grooming...
-
Guest Service Associate
6 days ago
Pune, India Casino Air Caterers and Flight Services Full time**Guest Service Representative Responsibilities**: - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and...
-
Guest Services Associate
2 weeks ago
Pune, India Marriott International Full timeJob Number 24096604Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...
-
Guest Services Associate
2 weeks ago
Pune, India Marriott International Full timeJob Number 24096604Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...
-
Guest Service Associate
2 months ago
Pune, India Platinum Logistics Full timeGreeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...
-
Guest Service Associate
2 weeks ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24096610 **Job Category** Housekeeping & Laundry **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other departments. Fill cart with supplies and...
-
Guest Service Associate
2 months ago
Pune, India Casino Air Caterers and Flight Services Full time**Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...
-
Guest Service Associate
2 weeks ago
Pune, India Casino Air Caterers and Flight Services Full time**Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...
-
Guest Service Associate
1 week ago
Pune, Maharashtra, India Aurassist Health Private Limited Full timeGreeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...
-
Guest Services Associate
2 weeks ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24024704 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Services Associate
1 week ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24027283 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Services Associate
2 weeks ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24096604 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Services Associate
5 days ago
Pune, Maharashtra, India Marriott International, Inc Full time**Job Number** 24085333 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Pune, Senapati Bapat Road, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Service Associate
7 days ago
Pune, Maharashtra, India Casino Air Caterers and Flight Services Full time**Responsibilities** - Offering front desk assistance to clients - Handling guest requests and reservations - Managing administrative tasks like processing payments, cash handling and delivering any mails - Welcoming guests on arrival and providing complete assistance during their stay - Resolving any conflicts or tensions - Monitoring check-ins and...
-
Guest Service
1 month ago
pune, India Reinforcement Consultants Full timeWe are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties. The best guest service...
-
Guest Service Associate
1 week ago
Viman Nagar, Pune, Maharashtra, India Timezone Entertainment Pvt. Ltd Full timeGreeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Delivering mail and messages. - Processing guest payments. - Coordinating with bell service and staff management. - Being a source of information to...
-
Guest Service
2 months ago
Pune, India Reinforcement Consultants Full timeWe are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.The best guest service...
-
Guest Service Associate
2 months ago
Pune, India NOVOTEL Full time**Job Description**: **Operation** - Attend daily briefings and takes on daily assigned tasks - Understand the difference in guest levels (VIPs) and Room Categories - Clean and maintain areas of responsibility according to standards and procedures - Replenish guest supplies and ensure that guests requests are promptly attended to - Report damage or...