Desktop Support Engineer

2 months ago


Mumbai, India Outworks Solutions Private Ltd. Full time

Company Overview


Outworks Solutions Private Ltd. is a 17 years old company and a leader in IT Staffing, Software Consulting, and IT Infrastructure Managed Services. With headquarters in CA, USA, and international offices across UK, Malaysia, and Hong Kong, we have a strong global presence. In India, we have our corporate office in Noida, along with branch offices in Bangalore, Pune, and Dehradun.


Job Overview


We are seeking a skilled and dedicated Desktop Support Engineer to join our team at Outworks Solutions Private Ltd. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to users in resolving hardware and software issues. This is a full-time position based in Mumbai, Maharashtra, India.


Qualifications and Skills


  • Bachelor's degree in Computer Science or a related field
  • 1-3 years of experience in desktop support or a similar role
  • Strong knowledge of Windows operating systems
  • Experience with hardware and software installation, configuration, and troubleshooting
  • Excellent problem-solving and communication skills
  • Ability to work effectively in a team-oriented environment
  • Attention to detail and strong organizational skills
  • Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus


Roles and Responsibilities


  • Provide technical support to end-users on various desktop-related issues
  • Install, configure, and troubleshoot hardware and software systems
  • Diagnose and resolve hardware and software problems
  • Collaborate with IT team members to ensure efficient and effective system functionality
  • Manage user accounts, permissions, and access rights
  • Conduct regular maintenance and updates to desktop systems
  • Ensure data security and integrity through regular backups and virus protection
  • Provide training and guidance to users on best practices for utilizing desktop systems
  • Document and maintain records of technical issues and resolutions






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