Current jobs related to IT Service Management Specialist - Hyderabad - data intensity

  • Telecom Service Management Implementation Engineer

    1 month ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow Implementation Expert. TSM & TNI (Order management). Experience : 7 years. Work Mode : Hybrid. Location : Hyderabad. Shift : Overlap with US hours. Preferred Notice Period : Immediate to 30 days. Job Title : Telecom Service Management Implementation Specialist. Job Description : We are seeking a Telecom Service Management Implementation Specialist...

  • ServiceNow Operation Management Implementation Specialist

    1 month ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow Implementation Expert. ITOM (Operations Management). Experience : 7 years. Work Mode : Hybrid. Location : Hyderabad. Shift : Overlap with US hours. Preferred Notice Period : Immediate to 30 days. Job Title : Telecom Service Management Implementation Specialist. Job Description : We are seeking a Telecom Service Management Implementation Specialist...

  • Enterprise Service Management Specialist

    2 months ago

    Hyderabad, India Deliveroo Full time

    About the Role:The Deliveroo Enterprise Technology team conceives, designs, builds and sustains the IT services powering Deliveroo’s internal teams globally, as we transform the way customers eat. We continually drive service improvements and love to automate everything we can on our journey towards customer delight. As an Enterprise Service Management...

  • Public Cloud Sales Specialist

    3 months ago

    Hyderabad, India Meridian IT Full time

    Position Summary The Cloud Sales Specialist focuses on supporting the sale of cloud and managed services into prospective accounts. This solution areas Azure and AWS cloud supported by Meridian’s services. This individual will work closely with our US-based Account Managers to not only nurture existing customer relationships but to also forge new...

  • Customer Service Executive

    3 months ago

    Hyderabad, India Technology Support Specialist Full time

    **Job Description: Customer Service Executive (Banking Sector)** **Position Overview**: **Requirements**: Education: Minimum graduation in any discipline. A background in finance, commerce, or banking will be an added advantage. Language Skills: Fluency in Hindi and English is mandatory, both written and verbal. Communication: Strong interpersonal and...

  • Business Services Specialist

    2 weeks ago

    Hyderabad, India Randstad Global Capability Center Full time

    Position ObjectiveObjectiveThe primary objective of theCandidate Engagement Specialistis to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by:Duties and...

  • International Customer Service Advisor

    3 months ago

    HITEC City, Hyderabad, Telangana, India FRUGES service IT Full time

    Job description We are hiring for International Customer Support Minimum 1 year Experience into inbound Voice is Mandatory Package: 4 to 4.5 LPA Rotational Shifts 2 Rotational Week offs 2 Way Cab Provided Excellent Communication Skills Required Note: Immediate Joiners An inbound call center agent handles incoming calls from customers. In this job,...

  • International Customer Service Representative

    3 months ago

    HITEC City, Hyderabad, Telangana, India FRUGES service IT Full time

    **We are hiring for International Customer Support**: - **Minimum 1 year Experience into inbound Voice is Mandatory**: - **Package: 4 to 4.5 LPA**: - **Rotational Shifts**: - **2 Rotational Week offs**: - **2 Way Cab Provided**: - **Excellent Communication Skills Required**: - **Note: Immediate Joiners** An inbound call center agent handles incoming...

  • Business Services Specialist

    2 days ago

    hyderabad, India Randstad Global Capability Center Full time

    Position ObjectiveObjectiveThe primary objective of the Candidate Engagement Specialist is to ensure candidates progress from initial awareness through the app download, registration and onboarding process increasing the volume of ready to work talent, improving client order fill rates and talent loyalty measures. This is achieved by:Duties and...

  • Marketing Specialist

    1 week ago

    Hyderabad, India HRABLE TECHNOLOGIES PRIVATE LIMITED Full time

    Job Summary:- We are seeking a passionate and results-oriented Marketing Specialist to join our team in Hyderabad.- In this exciting role, you will play a key role in developing and executing strategic marketing initiatives to drive brand awareness, lead generation, and business growth for our IT design and development services.Key Responsibilities:- Develop...

  • Digital Marketing Specialist

    3 months ago

    Hyderabad, India SmartNet IT Solutions Full time

    Job Description Splan is seeking a dynamic, detailed-oriented Digital Marketing Specialist. This individual will make a significant contribution to existing marketing programs, while assisting with the development of new initiatives aligned with company goals. The work will be varied, spread across different digital marketing channels, and will have the...

  • ServiceNow HRSD Implementation Specialist

    1 week ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow ImplementationExpertHRSD(Human Resource ServiceDelivery)Experience: 7yearsWork Mode:HybridLocation:HyderabadShift: Overlap with UShoursPreferred Notice Period: Immediate to30daysJobTitle: ServiceNow HRSD ImplementationSpecialistJobDescription:Weare looking for a ServiceNow HRSD Implementation Specialist to joinour Centre of Excellence. The...

  • Service Centre Associate Specialist

    3 months ago

    Hyderabad, India International Flavors & Fragrances Full time

    Req ID: 497145 Job Description Are you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet? IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our...

  • Immigration Specialist

    1 month ago

    Hyderabad, India TekOne IT Services Pvt. Ltd. Full time

    Immigration SpecialistLocation : HyderabadExperience: 3+ YearsPosition Overview: We are seeking an experienced US Immigration Specialist to join our team. The ideal candidate will have a strong understanding of US immigration laws and regulations, particularly in the context of IT staffing. You will be responsible for managing and overseeing all...

  • Immigration Specialist

    1 month ago

    Hyderabad, India TekOne IT Services Pvt. Ltd. Full time

    Immigration SpecialistLocation : HyderabadExperience: 3+ YearsPosition Overview: We are seeking an experienced US Immigration Specialist to join our team. The ideal candidate will have a strong understanding of US immigration laws and regulations, particularly in the context of IT staffing. You will be responsible for managing and overseeing all...

  • Chatbot specialist

    2 days ago

    Hyderabad, India vidaXL Full time

    Job title:Chatbot Specialist (Developer)Summary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team. The Chatbot Specialist is responsible for designing, developing, managing, and optimizing our chatbot...

  • Service Center Associate Specialist

    2 months ago

    Hyderabad, India International Flavors & Fragrances Full time

    Req - 504145 Job Description Are you passionate about service excellence? Would you love to work for a global organization that is doing more good for people and planet?  IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Procurement...

  • Chatbot specialist

    2 days ago

    hyderabad, India vidaXL Full time

    Job title: Chatbot SpecialistSummary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team.The Chatbot Specialist is responsible for designing, developing, managing, and optimizing our chatbot to maximize...

  • Chatbot specialist

    2 days ago

    Hyderabad, India vidaXL Full time

    Job title: Chatbot Specialist (Developer)Summary of job role and place in organizationThe Chatbot Specialist reports to CX Technology & Innovation Manager and works primarily with the CX Technology & Innovation team and the Customer Service Operations team. The Chatbot Specialist is responsible for designing, developing, managing, and optimizing our chatbot...

  • ServiceNow ITSM Implementation Specialist

    7 days ago

    Hyderabad, India Indiglobe IT Solutions Pvt. Ltd. Full time

    ServiceNow ImplementationExpertITSM(ServiceManagement)Experience: 7yearsWork Mode:HybridLocation:HyderabadShift: Overlap with UShoursPreferred Notice Period: Immediate to30 daysJobTitle: ServiceNow ITSM ImplementationSpecialistJobDescription:Weare seeking a highly skilled ServiceNow ITSM ImplementationSpecialist to join our Centre of Excellence. The ideal...

IT Service Management Specialist

2 months ago

Hyderabad, India data intensity Full time

The Data Intensity ITSM function is primarily responsible for the definition, adoption, enforcement and maturation of all operational policies, processes, procedures and tooling which govern the variety of IT services that are offered to customers. 

Together with:

The ITSM – Major Incident Manager role fits within the Data Intensity ITSM function, with primary responsibility for providing 24x7 support and governance of Major Incident Management, as well as ancillary responsibilities for providing governance of all ITIL and ITSM processes and standards across a global operational support environment. 

As leaders within this function, the objective of this role is to ensure stringent SLA levels are maintained across a diversified technical landscape and geographical customer base, with emphasis on continual service improvement and customer satisfaction.

This position demands the ability to:

Coordinate a wide variety of tasks across multiple technical and procedural disciplines. Close engagement with technical staff, senior management and customers. Enforce compliance against all agreed ITSM policies, processes and SOP’s across the wider Data Intensity operational landscape.


In combination with:

Overall leadership, coordination and delegation of duties for all Major Incidents. Including but not limited to: Initiating all P1 and P0 events as defined by the Major Incident Management process. Tracking all activity related to major incidents as defined by the Major Incident Management process. Internal and Customer communications throughout the life cycle of the Major Incident as defined by specific SLA’s. Functional and hierarchical escalations and delegation as defined by the MIM process. Governance and adherence of incidents as defined by the Data Intensity Incident Management policies and processes. Governance and adherence of problems as defined by the Data Intensity Problem Management policies and processes. Governance and adherence of requests as defined by the Data Intensity Request Management policies and processes. Governance and adherence of changes as defined by the Data Intensity Change Management policies and processes. Provide Change and Emergency change oversight and approval. Maintenance of the Data Intensity CMDB as defined by the Data Intensity Configuration Management policies and processes. Maintenance of the Data Intensity KMDB as defined by the Data Intensity Knowledge Management policies and processes. Governance of SLA adherence across technology operations. Provide and develop reporting, as requested, and defined by the ITSM management team. Act as the main conduit of escalation and communication of customer issues, operational process deficiencies and resourcing constrains. Feed into RFO and RCA diagnosis where applicable and as defined by the MIM process. Provide insight and recommendations on process development and maturation with the aim of continual service improvement. The ability to work autonomously and make decisions based on agreed policy, process, and SOP’s. Flexible and adaptable to changing priorities and requirements.

You are the best candidate if you have:

2-year degree from University/College or equivalent experience.  Bachelor’s Degree preferred but not required. ITIL foundation as minimum The role of the ITSM Shift Manager requires strong leadership experience and an aptitude for leading discussions and escalations at both Internal and Customer levels, and it is expected that the ITSM Shift Manager has excellent verbal and written English communication skills. It is expected that the ITSM Shift Manager has excellent verbal and written English communication skills. ITSM Shift Managers must demonstrate excellent leadership and teamwork capabilities, as well as effective organizational skills and the initiative to prioritize workloads. 5-7 years’ experience in a similar role.

Our benefits and fun

3 weeks of accrued vacation time per year Flexible working schedule  Competitive Health Benefits  Employee Recognition Program 

Our application procedure

Interested in this vacancy? Click Apply and send us your resume immediately

Details

Location: Hyderabad, India 

Position Title:  ITSM Specialist