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ServiceNow Operation Management Implementation Specialist
3 months ago
ServiceNow Implementation Expert.
ITOM (Operations Management).
Experience : 7 years.
Work Mode : Hybrid.
Location : Hyderabad.
Shift : Overlap with US hours.
Preferred Notice Period : Immediate to 30 days.
Job Title : Telecom Service Management Implementation Specialist.
Job Description :
We are seeking a Telecom Service Management Implementation Specialist to join our Centre of Excellence.
The ideal candidate will have extensive experience in implementing telecom service management solutions, strong business analyst skills, and a focus on ServiceNow platform integrations and configurations.
Responsibilities :
- Lead customer process workshops to gather and understand telecom service management requirements.
- Prepare and deliver customer demos to showcase telecom service management capabilities.
- Lead the requirements gathering process and translate them into technical specifications.
- Design, develop, and deploy telecom service management solutions on the ServiceNow platform.
- Configure and customize ServiceNow for telecom service management.
- Develop workflows, scripts, and integrations with telecom systems.
- Manage end-to-end deployments, ensuring successful delivery and user adoption.
- Conduct testing, training, and provide ongoing support for telecom implementations.
- Ensure best practices and compliance with telecom industry standards.
Qualifications :
- 6+ years of experience in telecom service management implementation.
- Experience with ServiceNow platform preferred.
- Strong understanding of telecom operations and management practices.
- Excellent problem-solving skills and attention to detail.
- Strong business analyst skills, including workshop facilitation and requirements management.
- Strong communication and interpersonal skills.
Must Have Experience :
- End-to-end Implementation experience in ITOM.
- Minimum 5 to 7 Implementation project experience.
- CAS - Certified System Administrator.
- CIS Implementation Certification ITOM.
We need a candidate who can handle end to end offering tower for ITOM from due-diligence workshops till Go live.
All milestones.
Basically, we are looking for Tower Leads.
Not ServiceNow developers.
Consulting Resources with strong technical skills.
