ServiceNow ITOM Implementation Specialist
1 month ago
We are seeking a highly skilled Telecom Service Management Implementation Specialist to join our Centre of Excellence. The ideal candidate will have extensive experience in implementing telecom service management solutions, strong business analyst skills, and a focus on ServiceNow platform integrations and configurations.
Key Responsibilities:- Lead customer process workshops to gather and understand telecom service management requirements.
- Prepare and deliver customer demos to showcase telecom service management capabilities.
- Lead the requirements gathering process and translate them into technical specifications.
- Design, develop, and deploy telecom service management solutions on the ServiceNow platform.
- Configure and customize ServiceNow for telecom service management.
- Develop workflows, scripts, and integrations with telecom systems.
- Manage end-to-end deployments, ensuring successful delivery and user adoption.
- Conduct testing, training, and provide ongoing support for telecom implementations.
- Ensure best practices and compliance with telecom industry standards.
- 6 years of experience in telecom service management implementation.
- Experience with ServiceNow platform preferred.
- Strong understanding of telecom operations and management practices.
- Excellent problem-solving skills and attention to detail.
- Strong business analyst skills, including workshop facilitation and requirements management.
- Strong communication and interpersonal skills.
We are looking for a candidate who can handle end-to-end offering tower for ITOM from due diligence workshops till Go live. All milestones. Basically, we are looking for Tower Leads. Not ServiceNow developers. Consulting Resources with strong technical skills.
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