ServiceNow ITOM Developer

4 weeks ago


Hyderabad, Telangana, India Virtusa Full time

Job Title: ServiceNow ITOM Developer

Job Summary:

We are seeking a highly skilled ServiceNow ITOM Developer to join our team at Virtusa. As a ServiceNow ITOM Developer, you will be responsible for implementing and managing ITOM modules within ServiceNow, including Event Management, Service Mapping, and Operational Intelligence.

Key Responsibilities:

  • Configure and maintain monitoring tools, thresholds, and alerts.
  • Collaborate with cross-functional teams to proactively identify and resolve IT incidents.
  • Configure and manage ServiceNow Discovery to identify and map IT assets.
  • Ensure accurate and up-to-date CMDB records.
  • Define and enforce CMDB standards and best practices.
  • Develop and maintain ServiceNow scripts, JavaScript, Jelly, etc., to automate processes and integrate with other systems.
  • Create and manage RESTful APIs, web services, and data integrations.
  • Customize and extend ServiceNow applications using client-side and server-side scripting.
  • Design and implement new modules, workflows, and forms.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • ServiceNow Certified Implementation Specialist (CIS) in ITOM or equivalent certification.
  • 6-8 years of hands-on experience in ITOM Discovery and ServiceNow administration.
  • Proficiency in JavaScript, REST APIs, and web services.
  • Strong knowledge of ITIL processes and best practices.


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