Engineer-Software Support

4 days ago

Gurugram, India Salesforce Full time
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Engineer-Software Support

Full Time

Job Code: G-17749

Gurgaon, Haryana, India

1 position

Expires on 31/07/2024

Required Experience

1 - 3 Years

Skills

Linux,

Unix,

Ansible

+ 5 more

Engineer-Software Support

Gurgaon, India

GreyOrange is seeking a talented and motivated TSE to support external customers for warehouse automation industry products. He will be responsible for providing level 3 support for allocated product lines as per decided SOPs. You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.

Responsibilities:

•Responsible for efficiently handling and resolving technical issues which have been passed on by L2.

•Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.

•Should ensure maximum issues are resolved without L4/R&D involvement.

•Should ensure adherence to committed SLA's for each reported issue.

•Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.

•Should follow internal escalation matrix basis severity and resolution time.

•Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.

•Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.

•Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.

•Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken

Skill:

B.Tech graduate with at least 6 months of experience in a 24*7 Software Support role. Experience with Linux/Unix Experience with SQL Experience/Strong knowledge of scripting - Python/Shell. Must have strong communication skills. Willing to work in rotational shifts. Good analytical and reasoning skills.

Preferred: (Good to have)

Should be open to travel outside India. Candidates holding Visa B1/B2 will be preferred.

About Company

GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.

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