Support Engineer

6 days ago

gurugram, India Ericsson Full time

Description

Join our Team

About this opportunity
The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.
You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Interact with leading technologists around the world
Work directly with Ericsson Product Development team to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal Ericsson teams on how our customers use our services
Role responsibilities
Deal with customer support requests according to the defined process
Provide support in detailed technical queries and solutions to source code level problems
Be part of 24/7 emergency duty and support on critical cases
Collect customer feedback and submit it to the R&D program to continue improving the product
Continuously update the knowledge base and share knowledge within the organization
Participate in FFI (First feature introduction) activities
Provide on-site support when needed
Required Skills
Documented and proven knowledge in Cloud Native concepts, docker, Kubernetes, AWS, Azure, GCP
The awareness of product security, privacy and risk assessment
Deep competence in troubleshooting and fault isolation using tools in complex IT/Telecom systems
Understanding, analyzing and troubleshooting code.
Experience of scripting like bash, python, perl, ansible, cassandra
scala (preferred)
Ability to maintain a professional communication with customers/local companies, especially in critical situations
You will bring

Minimum of 4-10 years’ experience running services on Linux, Technical Support, Emergency Handling, customer ticket handling/ request handling.
To qualify the candidate should have demonstrated key traits required -

Education

B Tech, M Tech, or similar experience in relevant area (SW development, telco business)

Get Matched

Upload your resume and see jobs that match your skills and experienceMatch Unknown

Job Insights

Based on previously hired candidates

Popular Skills of Previous Hires

Telecommunication Linux Electronics Electrical Engineering Cloud Computing Active Directory Unix Telecommunications Servers SS7

Job titles of previous hires

Support Engineer

Transmission Engineer

Previous hires also worked at

NOKIA

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What we offer you

Our culture

Built over a century of courageous decisions,
our core values of professionalism, respect,
perseverance and integrity shape everything
we do.

Learning and development

We believe in a growth mindset and that the future belongs to the learners. We offer the freedom and structure to evolve your skillsets, mindsets, and career.

Reward and recognition

We recognise that you should be paid in a fair way and be rewarded for the impact you create. We always aspire to recognize your impact
on our business success.

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