![Salesforce](https://media.trabajo.org/img/noimg.jpg)
Engineer - Software Support
4 weeks ago
Back To All Jobs
Engineer - Software Support
Full Time
Job Code: G-64053
Gurgaon, Haryana, India
1 position
Expires on 30/06/2024
Required Experience
1 - 4 Years
Skills
LINUX,
GRAFANA,
INFLUX DB
+ 3 more Software Support (TAC):
The Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW.
In summary, Software Support is crucial in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to improving software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role.
Engineer - Software Support
GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.
You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.
Responsibilities:
* Responsible for efficiently handling and resolving technical issues passed on by L2.
* Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.
*Should ensure maximum issues are resolved without L4/R&D involvement.
*Should ensure adherence to committed SLAs for each reported issue.
*Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.
*Should follow internal escalation matrix based on severity and resolution time.
*Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.
*Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.
*Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.
*Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken
Required :
*Engineering graduate with a minimum of 6 months of experience in a 24*7 Software Support role.
*Experience with Linux/Unix
*Experience with SQL
*Experience with scripting - Python/Shell.
*Must have strong communication skills.
Preferred : (Good to have)
· Should be open to travel outside India.
· Candidates holding Visa B1/B2 will be preferred.
About Company
About GreyOrangeGreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. For more information, visit . Our SolutionsThe GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.
Similar Jobs
Technical Architect - Soft...Gurugram, Haryana, Ind...Posted On 9 days agoCustomer Experience Manage...Roswell, GA, USAPosted On a month agoSenior Member Technical St...Gurgaon, Haryana, Indi...Posted On 4 months agoView All
Job Insights
Skills of Previous Hires
SQL
Powered By
s-
Engineer - Software Support
6 days ago
gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-64053 Gurgaon, Haryana, India 1 position Expires on 30/06/2024 Required Experience 1 - 4 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Software Support (TAC): The Software Support Engineer is responsible for providing technical assistance...
-
Engineer - Software Support
4 weeks ago
gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-64053 Gurgaon, Haryana, India 1 position Expires on 30/06/2024 Required Experience 1 - 4 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Software Support (TAC): The Software Support Engineer is responsible for providing technical assistance...
-
Engineer - Software Support
1 month ago
gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-64053 Gurgaon, Haryana, India 1 position Expires on 30/06/2024 Required Experience 1 - 4 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Software Support (TAC): The Software Support Engineer is responsible for providing technical assistance...
-
Engineer - Software Support
4 weeks ago
gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Engineer - Software Support Full Time Job Code: G-61122 Gurgaon, Haryana, India 1 position Expires on 27/06/2024 Required Experience 0 - 1 Years Skills LINUX, GRAFANA, INFLUX DB + 5 more Software Support (TAC):The Software Support Engineer is responsible for providing technical assistance and...
-
Engineer-Software Support
2 days ago
Gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Engineer-Software Support Full Time Job Code: G-17749 Gurgaon, Haryana, India 1 position Expires on 31/07/2024 Required Experience 1 - 3 Years Skills Linux, Unix, Ansible + 5 more Engineer-Software Support Gurgaon, India GreyOrange is seeking a talented and motivated TSE to support external customers for...
-
Engineer-Software Support
10 hours ago
gurugram, India Salesforce Full timeAll Jobs Back To All Jobs Engineer-Software Support Full Time Job Code: G-17749 Gurgaon, Haryana, India 1 position Expires on 31/07/2024 Required Experience 1 - 3 Years Skills Linux, Unix, Ansible + 5 more Engineer-Software Support Gurgaon, India GreyOrange is seeking a talented and motivated TSE to support...
-
Application Support Engineer
1 month ago
Gurugram, India Ushyaku Software Solutions Full timeJob Description : The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.Responsibilities :- Supporting clients for the installed solutions- Taking ownership of technical...
-
Application Support Engineer
4 weeks ago
Gurugram, India Ushyaku Software Solutions Full timeJob Description : The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.Responsibilities :- Supporting clients for the installed solutions- Taking ownership of technical...
-
Software Developer
3 months ago
gurugram, India Corporate Resources Full timeJob Description Work with developers to design algorithms and flowcharts Produce clean, efficient code based on specifications Integrate software components and third-party programs Verify and deploy programs and systems Troubleshoot, debug and upgrade existing software Gather and evaluate...
-
Application Support Engineer
2 months ago
Gurgaon/Gurugram, India Ushyaku Software Solutions Full timeJob Description : The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.Responsibilities : - Supporting clients for the installed solutions- Taking ownership of technical...
-
Application Support Engineer
2 months ago
Gurgaon/Gurugram, IN Ushyaku Software Solutions Full timeJob Description : The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.Responsibilities :- Supporting clients for the installed solutions- Taking ownership of technical...
-
Application Support Engineer
4 weeks ago
Gurgaon/Gurugram, India Ushyaku Software Solutions Full timeJob Description : The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.Responsibilities : - Supporting clients for the installed solutions- Taking ownership of technical...
-
Application Support Engineer
4 weeks ago
Gurgaon/Gurugram, IN Ushyaku Software Solutions Full timeJob Description : The Application Support Engineer is responsible for providing high-quality technical support for our software products and web applications. This person will also work on other product installation and implementation projects as required.Responsibilities :- Supporting clients for the installed solutions- Taking ownership of technical...
-
Testing & Support
2 weeks ago
Gurugram, Haryana, India lepton software Full time**Department**:Software**Job Type**:Full Time**Job Location**:Gurgaon**Job Code**:#859-02**Experience**:8-10 YearsThe role involves quality & test advocacy, resource planning & management, and resolution of issues that impede the testing effort. **JOB RESPONSIBILITY** Building up and leading the “Testing Team” and “Support engineers” at offsite &...
-
Support Engineer
1 day ago
Gurugram, India Ericsson Full timeDescription Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. You will be surrounded by people that are smart,...
-
Support Engineer
6 days ago
gurugram, India Ericsson Full timeDescription Join our Team About this opportunity The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product.You will be surrounded by people that are...
-
TEOCO Software
1 month ago
Gurugram, India TEOCO Software Full timeJob Description :Senior Database Engineer will be responsible for the logical design and physical implementation of the database for various projects and products. At a high level, duties will include :1. Consult with internal and external organizations and clients to analyze and understand the product vision, objectives, success criteria, requirements, and...
-
TEOCO Software
4 weeks ago
Gurugram, India TEOCO Software Full timeJob Description :Senior Database Engineer will be responsible for the logical design and physical implementation of the database for various projects and products. At a high level, duties will include :1. Consult with internal and external organizations and clients to analyze and understand the product vision, objectives, success criteria, requirements, and...
-
Software Engineer
2 months ago
Gurugram, India Ushyaku Software Solutions Full timeJob Description :Responsibilities :Producing code using .NET languages (C#, VB .NET)Upgrading, configuring and debugging existing systemsProviding technical support for web, desktop or mobile applicationsParticipate in requirements analysisWrite clean, scalable code using .NET programming languages (C#, VB .NET)Managing SQL script loggingVersion...
-
Software Engineer
4 weeks ago
Gurugram, India Ushyaku Software Solutions Full timeJob Description :Responsibilities :Producing code using .NET languages (C#, VB .NET)Upgrading, configuring and debugging existing systemsProviding technical support for web, desktop or mobile applicationsParticipate in requirements analysisWrite clean, scalable code using .NET programming languages (C#, VB .NET)Managing SQL script loggingVersion...