Deputy Manager- Housekeeping

4 weeks ago

Sany, India Isprava Vesta Pvt Ltd Full time
AboutIsprava: Ispravais a leader in the luxury holiday home market in India specializingin serving a discerning clientele along twofronts: Designconstruction furnishing and management of sophisticated luxuryhomes that celebrate heritage alongside modernity andsustainability.Hospitality Services Refurbishment and Rental Management for luxuryholiday homes curated from an exclusive list ofhomeowners.
Atestament to Isprava s offering is our distinctive client listcomprising prominent business and sports personalities and reputedprofessionals from across the globe like Kris Gopalakrishnan(CoFounder Infosys) Sunil Gavaskar (Legendary Cricketer) and FarahKhan (Bollywood Filmmaker and Writer) amongstothers.
Ispravaalso boasts a diverse group of marquee investors including some ofthe world s largest family offices like the Godrej Piramal andBurman (Dabur) family office alongside other reputed globalprofessionals. Headquartered in Mumbai our projects are currentlyspread across Goa the Nilgiris Alibaug and various otherlocations.
Ispravais positioned for significant growth in the next few years and isperfect for entrepreneurial individuals who enjoy a flat flexibleand fastpacedworkplace.For moreinformation about us login toLohonoStays:LohonoStays by Isprava has been created to craft contemporary luxuryvacations for discerning travelers which offers highend luxuryhomestays across holiday destinations in India and SouthEast Asia.Lohono is Asias leader in luxury villa stays ranking in the topfive in the region. For more information about go thru
Designation:ManagerHousekeepingLocation:AlibaugKeyResponsibilities:
  • Managethe daily activities of the Housekeeping department to includeappropriate cleaning of villas gardens seating areas washroomssuites and all public spaces.
  • Setup systems and implement processes to ensure a 5 star experiencefor allguests.
  • Planningorganizing and directing team members to ensure the highest degreeof guest satisfaction.
  • Daily supervision ofthe housekeepingstaff.
  • Dailysupervision of the grounds keepingstaff.
  • Purchasereorder and maintain housekeeping supplies and inventory.
  • Conduct dailyinspections of all rooms and publicareas.
  • Recruitschedule and train all new housekeeping staff members.
  • Maintain thehousekeeping budget providing billing summaries andexpenses.
  • Uphold thehighest standards of cleanliness safety and conduct.
  • Determine andmaintain the department work schedule used to notify staff ofupcoming events and ensure proper preparation andstaffing.
  • Ensure theproper maintenance of all equipment; makes arrangements for repairand/or replacement of used and damaged equipment.
  • Work closely withmaintenance team to ensure all services engineering appliances arein perfect working condition.
  • Themain objective is to make sure all villas are servedproperly.
  • Clients are taken care inthe most professional manner.
  • Coordinatingcleaning activities at the villas with both inhouse staff and oncontract cleaning agencies.
  • Managing staffroster.
  • Interviewinghiring and firing housekeepingstaff.
  • TrainingStaff
  • HandlingGrievances.
  • HandlingRecruitment ofstaff

Key Requirements
  • Any GradPG Diploma/ Degree inhospitality
  • A minimumof 4 years experience in all aspects of Housekeeping in a largemultiuse facility required with at least 5 years of supervisoryexperience.


KeySkills
  • Excellentcommunication skills
  • Can handle VIP and CelebrityGuest
  • Wellpresentedpolite and tactful
  • Can handle complaints in a calmmanner
  • Excellentpeople handlingskills
  • Goodorganizational skills
  • Previous experience managing a team of housekeeping employeesthrough motivation coaching and development.
  • The ability toanticipate customer needs change goals and direction quickly andmultitasking
  • Workingknowledge of rooms management systems.
  • Advanced knowledgeof Housekeeping process and procedures.
  • Must be flexiblewith working nights weekends and holidays.
  • Ability to maintaina budget
  • Provenexcellence in customer service.
  • Proven comfort andexperience to interact effectively with all levels of managementguests associates and clientele both inside and outside of theorganization.


budgetmanagement,team management,planning,housekeepingactivities,staffrecruitment,warehousemanagement,communication skills,housekeepingmanagement,housekeeping,customerservice,organizing

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