Manager-WFM- Commercial

4 months ago

Bengaluru, India Flipkart Full time

Manager-WFM- Commercial

You are Responsible for

  • To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.
  • Work on required documentation/ system flows in the Fk system for processing the payouts.
  • Ensure Monthly accruals on Billing are provided to Finance team as per timelines ; ensure accuracy on the accruals vs actual expenses for the month
  • Closely with Central Procurement team for closing Partner LOIs/ Contracts with required timelines
  • Understand the learnings from the Monthly Billing and translate the learnings into Operational planning and Contractual terms and conditions.
  • Collaborate with various functions of CX in gathering necessary cost inputs & translate these inputs into cost estimates for Qtrly/Semi/Annual Operating Plan & On-going Refresher plans.
  • Closely work with WFM team in ensuring the monthly forecast is in line with AOP forecast & understand the deviation in forecast & suggest corrective actions.
  • Formulation of partner levels performance scorecards w.r.t MSA Compliance, Occupancy & Cost Metrics etc. thereby improve the overall process efficiency.
  • Preparation of business decks for monthly reviews on the key cost drivers for CX function – specifically w.r.t partner related pay outs.
  • Ensure timely closure of operational related Reward & Penalty pay-outs for FK partners in line with the Master Service Agreement.
  • Participate in weekly partner calls in identifying gaps in delivery metrics, manpower capacity & billing validations, ensuring no impact to customer experience.
  • Ensure OSP governance w.r.t MSA/LOI for the smooth functioning of business & statutory compliance.

To succeed in this role – you should have the following:

  • 7-9 years of experience after Graduation (or) 6-7 years of experience after Post-Graduation in Management (MBA or PGDM).
  • Should have experience and proficiency in working with Outsourced partners in the areas – Commercials, Billing, Invoicing.
  • Excellent understanding of Contact center Operational metrics, Commercial models, process flows in invoicing partners, would be desirable.
  • Should have excellent relationship management, analytical and communication skills.
  • Excellent written & verbal communication skills.
  • Proficient in MS Office specifically working in spreadsheets.

  • Assistant Manager-WFM-Commercial

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job Title: Assistant Manager-WFM-CommercialAbout the Role:We are seeking an experienced Assistant Manager-WFM-Commercial to join our team at Flipkart. As a key member of our Commercial Operations team, you will be responsible for managing the end-to-end process of monthly billing, partner invoicing, and payments.Key Responsibilities:Develop and maintain...

  • Assistant Manager-WFM-Commercial

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job Title: Assistant Manager-WFM-CommercialAbout the Role:We are seeking an experienced Assistant Manager-WFM-Commercial to join our team at Flipkart. As a key member of our Commercial Operations team, you will be responsible for managing the end-to-end process of monthly billing, partner invoicing, and payments.Key Responsibilities:Develop and maintain...

  • Manager-WFM- Commercial

    4 months ago

    Bengaluru, India Flipkart Full time

    Manager-WFM- CommercialYou are Responsible forTo work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.Work on required documentation/ system flows in the Fk system for processing the payouts.Ensure Monthly accruals on Billing are provided to Finance team as per timelines...

  • Manager-WFM- Commercial

    5 months ago

    Bengaluru, India Flipkart Full time

    Manager-WFM- Commercial You are Responsible for To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team...

  • Assistant Manager-WFM- Commercial

    5 months ago

    Bengaluru, India Flipkart Full time

    Assistant Manager-WFM- CommercialYou are Responsible for:To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.Work on required documentation/ system flows in FK system for processing the payouts.Ensure accurate validation of OSP billing workings &...

  • WFM Assistant Manager

    2 days ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job Title: WFM Assistant Manager - Commercial OperationsAbout the Role:As a WFM Assistant Manager - Commercial Operations at Flipkart, you will play a critical role in ensuring seamless commercial operations. Your primary focus will be on developing and implementing processes for Monthly Billing workings, Partner invoicing, and Payments end-to-end.Key...

  • Assistant Manager-WFM- Commercial

    5 months ago

    Bengaluru, India Flipkart Full time

    Assistant Manager-WFM- Commercial You are Responsible for: To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in FK system for processing the payouts. Ensure accurate validation of OSP...

  • Assistant Manager-WFM- Commercial

    5 months ago

    Bengaluru, India Flipkart Full time

    Assistant Manager-WFM- CommercialYou are Responsible for:To work closely with outsourced partners (OSP) and FK Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end.Work on required documentation/ system flows in FK system for processing the payouts.Ensure accurate validation of OSP billing workings &...

  • WFM Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    About the TeamThe CX WFM team is responsible for managing over 10 million customer transactions every month, generating demand projections, and overseeing outsourcing partners to ensure the right headcount is available at the right time. The team balances planned costs, actual costs, and customer experience.Key ResponsibilitiesUnderstand the key drivers of...

  • Commercial Operations Manager

    2 days ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job SummaryFlipkart is looking for a skilled Commercial Operations Manager to join our team. As an Assistant Manager-WFM- Commercial, you will play a crucial role in working closely with outsourced partners and developing processes for monthly billing, partner invoicing, and payments. Your responsibilities will include:Developing and maintaining...

  • Commercial Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job Title: Manager-WFM- CommercialAbout the Role:This is a key position within our Commercial Operations team, responsible for managing our partnerships with outsourced service providers (OSPs). The successful candidate will have a strong background in commercial operations, with experience in billing, invoicing, and partner management.Key...

  • Commercial Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job DescriptionAssistant Manager-WFM- CommercialKey Responsibilities:Collaborate with outsourced partners (OSP) and FK Partner Management to develop and implement efficient monthly billing processes, partner invoicing, and end-to-end payments.Work on required documentation and system flows in the FK system for processing payouts.Ensure accurate validation of...

  • Commercial Operations Manager

    1 week ago

    Bengaluru, Karnataka, India Flipkart Full time

    Commercial Operations ManagerAbout the RoleThis is a key position in our Commercial Operations team, responsible for managing our partnerships with external service providers. The successful candidate will have a strong background in commercial operations, with experience in managing relationships with outsourced partners.Key ResponsibilitiesDevelop and...

  • Commercial Operations Assistant

    1 week ago

    Bengaluru, Karnataka, India Flipkart Full time

    **Assistant Manager - Commercial Operations**You are responsible for working closely with outsourced partners and FK Partner Management to develop the process of monthly billing workings, partner invoicing, and payments end-to-end.Key Responsibilities:Develop and implement processes for monthly billing workings, partner invoicing, and payments.Work with FK...

  • Commercial Operations Assistant

    6 days ago

    Bengaluru, Karnataka, India Flipkart Full time

    Commercial Operations AssistantAbout the RoleAs a Commercial Operations Assistant at Flipkart, you will play a crucial role in ensuring seamless commercial operations. Your primary responsibility will be to work closely with outsourced partners and develop processes for monthly billing workings, partner invoicing, and payments end-to-end.Key...

  • Business Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job Title: Assistant Manager-WFM- CommercialAt Flipkart, we are seeking an experienced Assistant Manager-WFM- Commercial to join our team. This role will be responsible for working closely with outsourced partners and developing processes for monthly billing, partner invoicing, and payments.Key Responsibilities:Develop and implement processes for monthly...

  • Business Operations Manager

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    Job Title: Assistant Manager-WFM- CommercialAt Flipkart, we are seeking a highly skilled and experienced Assistant Manager-WFM- Commercial to join our team. This role will be responsible for working closely with outsourced partners and developing processes for monthly billing, partner invoicing, and payments.Key Responsibilities:Develop and implement...

  • Workforce Manager Assistant

    2 weeks ago

    Bengaluru, Karnataka, India Flipkart Full time

    About the RoleThe CX WFM team is responsible for managing over 10 million customer transactions every month, generating demand projections, and managing outsourcing partners to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost, and customer experience.Key ResponsibilitiesUnderstand key...

  • Commercialization Manager

    2 weeks ago

    Bengaluru, Karnataka, India Jubilant Foodworks Full time

    Job Title: Commercialization ManagerAt Jubilant Foodworks, we are seeking a highly skilled Commercialization Manager to lead the development and commercialization of new chicken products. This is a critical role that requires a strong understanding of food science, culinary expertise, and project management skills.Key Responsibilities:Lead the development of...

  • Commercial Operations Manager

    6 days ago

    Bengaluru, Karnataka, India Titan Company Full time

    Job Title: Commercial Operations ManagerJob Summary: We are seeking a highly skilled Commercial Operations Manager to join our team at Titan Company. The successful candidate will be responsible for managing the commercial operations of our Jewellery Division, ensuring the timely completion of due diligence exercises, and overseeing the performance of our...