Commercial Operations Manager

1 month ago


Bengaluru, Karnataka, India Flipkart Full time

Job Title: Manager-WFM- Commercial

About the Role:

This is a key position within our Commercial Operations team, responsible for managing our partnerships with outsourced service providers (OSPs). The successful candidate will have a strong background in commercial operations, with experience in billing, invoicing, and partner management.

Key Responsibilities:

  • Develop and maintain strong relationships with OSPs, ensuring timely and accurate billing and invoicing.
  • Work closely with the Central Procurement team to ensure compliance with contractual terms and conditions.
  • Collaborate with the WFM team to ensure accurate forecasting and planning.
  • Formulate and implement process improvements to enhance operational efficiency.
  • Prepare business decks for monthly reviews, highlighting key cost drivers and performance metrics.
  • Ensure timely closure of operational-related reward and penalty pay-outs.
  • Participate in weekly partner calls to identify gaps in delivery metrics and billing validations.

Requirements:

  • 7-9 years of experience in commercial operations, with a strong background in billing, invoicing, and partner management.
  • Excellent relationship management, analytical, and communication skills.
  • Proficient in MS Office, with a strong working knowledge of spreadsheets.

What We Offer:

As a member of our Commercial Operations team, you will have the opportunity to work with a dynamic and growing organization, with a strong focus on innovation and customer satisfaction.



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