Commercial Operations Manager

1 week ago


Bengaluru, Karnataka, India Flipkart Full time

Commercial Operations Manager

About the Role

This is a key position in our Commercial Operations team, responsible for managing our partnerships with external service providers. The successful candidate will have a strong background in commercial operations, with experience in managing relationships with outsourced partners.

Key Responsibilities

  • Develop and implement processes for monthly billing and invoicing with partners.
  • Work closely with the Central Procurement team to ensure timely closure of operational related Reward & Penalty pay-outs.
  • Collaborate with the WFM team to ensure accurate forecasting and identify areas for improvement.
  • Formulate partner-level performance scorecards to measure MSA compliance, occupancy, and cost metrics.
  • Prepare business decks for monthly reviews on key cost drivers for the CX function.

Requirements

  • 7-9 years of experience in commercial operations, with a strong background in managing relationships with outsourced partners.
  • Excellent understanding of contact center operational metrics, commercial models, and process flows in invoicing partners.
  • Strong analytical and communication skills, with the ability to work effectively with cross-functional teams.


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