Commercial Operations Manager
1 week ago
Commercial Operations Manager
About the Role
This is a key position in our Commercial Operations team, responsible for managing our partnerships with external service providers. The successful candidate will have a strong background in commercial operations, with experience in managing relationships with outsourced partners.
Key Responsibilities
- Develop and implement processes for monthly billing and invoicing with partners.
- Work closely with the Central Procurement team to ensure timely closure of operational related Reward & Penalty pay-outs.
- Collaborate with the WFM team to ensure accurate forecasting and identify areas for improvement.
- Formulate partner-level performance scorecards to measure MSA compliance, occupancy, and cost metrics.
- Prepare business decks for monthly reviews on key cost drivers for the CX function.
Requirements
- 7-9 years of experience in commercial operations, with a strong background in managing relationships with outsourced partners.
- Excellent understanding of contact center operational metrics, commercial models, and process flows in invoicing partners.
- Strong analytical and communication skills, with the ability to work effectively with cross-functional teams.
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