Commercial Operations Manager
2 weeks ago
Job Title: Manager-Commercial Operations
Job Summary:
This role is responsible for managing the commercial operations of Jewellery Division for all the brands.
Key Responsibilities:
Automate and simplify existing commercial processes and other critical operations Digi Gold, Gift Card Operations.
Conduct monthly revenue assurance analysis to identify and address revenue leakages through the system, and communicate actions taken to stakeholders.
Publish a commercial dashboard on a fixed frequency to showcase performance against key parameters.
Regularly connect with retail teams, stores, and business associates to address concerns.
Coordinate with internal and external auditors.
Implement best practices across all stores and brands.
Ensure timely resolution of store queries has been given by commercial helpdesk and work towards continuous improvement.
Oversee the performance of Payment gateway, Training, Helpdesk team & retail support teams.
Conduct impact analysis of various retail schemes.
Monitor and optimize the performance of existing commercial systems for cost optimisation.
Continuous interaction with bankers & other external agencies to explore new opportunities.
Requirements:
Education: CA/CMA/ MBA (Regular)
Relevant Experience: 4-6 years of relevant experience
Skills:
- Good communication skills
- Excellent team & time management
- Good business commercial acumen.
- At least 4 years of relevant experience in managing 5-7 team members.
- Strong analytical skills.
- Working experience on Oracle will be an added advantage.
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