WFM Operations Manager

Job Title: WFM Assistant Manager - Commercial OperationsAbout the Role:As a WFM Assistant Manager - Commercial Operations at Flipkart, you will play a critical role in ensuring seamless commercial operations. Your primary focus will be on developing and implementing processes for Monthly Billing workings, Partner invoicing, and Payments end-to-end.Key...

Job TitleBirlasoft is looking for an Infor WFM Expert to join our teamRole SummaryAs an Infor WFM Expert, you will be responsible for helping our clients optimize their workforce management processes using Infor WFM. You will work closely with our clients to understand their business requirements and develop tailored solutions to meet their needs.Key...

Job Title: Infor WFM ConsultantBirlasoft is seeking a highly skilled Infor WFM Consultant to join our team. As a key member of our consulting team, you will be responsible for delivering Infor WFM solutions to our clients.Key Responsibilities:Act as a subject matter expert and demonstrate in-depth domain and industry knowledge.Map complex business processes...

Job Title: WFM Capacity PlannerAutodesk is seeking a highly skilled WFM Capacity Planner to join our Customer Technical Success team. As a key member of our Workforce Management team, you will be responsible for building and maintaining long-term forecasts and global capacity plans.Key Responsibilities:Develop and maintain capacity plans, providing...

Position OverviewWe are seeking a skilled WFM Capacity Planner to join our team at Autodesk. As a WFM Capacity Planner, you will be responsible for building and maintaining long-term forecasts and global capacity plans.Key responsibilities include developing and maintaining capacity plans, providing recommendations on hiring, staffing, and potential...

About the RoleWe are seeking a highly skilled Infor WFM Configuration Specialist to join our team at Allime Tech Solutions. In this role, you will be responsible for leading and working on the implementation and configuration of INFOR WFM (WorkBrain) systems, ensuring alignment with client requirements.Key ResponsibilitiesImplementation & Configuration: Lead...

Job SummaryFlipkart is looking for a skilled Commercial Operations Manager to join our team. As an Assistant Manager-WFM- Commercial, you will play a crucial role in working closely with outsourced partners and developing processes for monthly billing, partner invoicing, and payments. Your responsibilities will include:Developing and maintaining...

Job Title: Manager-WFM- CommercialAbout the Role:This is a key position within our Commercial Operations team, responsible for managing our partnerships with outsourced service providers (OSPs). The successful candidate will have a strong background in commercial operations, with experience in billing, invoicing, and partner management.Key...

About the Team:The CX WFM team at Flipkart is responsible for managing more than 10 million customer transactions every month. The team focuses on generating demand projections and managing multiple outsourcing partners to ensure the right headcount is available at the right time. A key aspect is achieving a balance between planned cost, actual cost, and...

Job DescriptionAssistant Manager-WFM- CommercialKey Responsibilities:Collaborate with outsourced partners (OSP) and FK Partner Management to develop and implement efficient monthly billing processes, partner invoicing, and end-to-end payments.Work on required documentation and system flows in the FK system for processing payouts.Ensure accurate validation of...

About the Role:The CX WFM team is responsible for managing over 10 million customer transactions every month. As Assistant Manager-WFM, you will play a key role in generating demand projections and managing outsourcing partners to ensure the right headcount is available at the right time.Main Responsibilities:Understand key drivers for demand and supplyBuild...

Job SummaryWe are seeking a highly skilled Workforce Management Planner to join our team at Conduent Business Services.Key ResponsibilitiesDevelop and maintain accurate forecasts of customer interactions, processing times, and other key metrics to inform capacity management decisions.Collaborate with WFM Schedulers to ensure schedules accurately reflect...

About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless...

About the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management team. As a Real Time Analyst, you will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols to ensure seamless execution of...

Commercial Operations ManagerAbout the RoleThis is a key position in our Commercial Operations team, responsible for managing our partnerships with external service providers. The successful candidate will have a strong background in commercial operations, with experience in managing relationships with outsourced partners.Key ResponsibilitiesDevelop and...

Job Title: Real Time AnalystAbout the RoleWe are seeking a highly skilled Real Time Analyst to join our AWS Support Engineer Community Workforce Management (WFM) team. The selected candidate will be responsible for monitoring and analyzing operational performance and progression metrics in real-time, utilizing our WFM systems and standardized protocols.Key...

Job Title: Operational Workforce Program DirectorThe ADCI - BLR 14 SEZ organization is seeking an exceptional leader to join our Registration & Compliance team as an Operational Workforce Program Director. This role will be responsible for leading various projects for WFM and Ops, focusing on cost, Service Level Agreement (SLA), and Service Experience (SX)...

About the RoleThe AWS Premium Support team is seeking an experienced **Real Time Analyst** to join our global workforce management team. As a Real Time Analyst, you will be responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat, and email volume.Key...

Job Description:As a Workforce Management Planner at Conduent Business Services, you will be responsible for delivering forecasts for the number of interactions, processing time, shrinkage, attrition, and other required metrics and inputs for the capacity management process. You will use standard forecasting tools and analysis to achieve this goal....