Current jobs related to Senior Member Support Plus Associate - Hyderabad - Tide

  • Customer Support Plus Associate

    4 months ago

    Hyderabad, India Careers at Tide Full time

    **Who are Tide**: At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our...

  • Customer Support Associate

    3 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Member Support Agent

    4 months ago

    Hyderabad, Telangana, India Careers at Tide Full time

    **Customer Support Associate (Night Shifts)** India, Hyderabad **Department: Member Support** **Who are Tide**: Tide is about doing what you love - that's why we're trusted by 400,000+ sole traders, freelancers and limited companies throughout the UK. We are rapidly expanding in India, and we are looking towards other horizons in the EU.We're the leading...

  • Hedge Fund Accounting

    3 weeks ago

    Hyderabad, India State Street Full time

    Responsibilities: The AIS Centralized Pricing (CP) team is responsible for supporting fund of hedge fund teams globally in the set-up of securities, maintenance of hedge fund liquidity data and entry of pricing data. The senior associate will operate as a senior member of the CP team assisting in the completion of accurate pricing, security set up and...

  • Seller Support Associate

    3 months ago

    Hyderabad, Telangana, India CYBERMART Full time

    CyberMart hiring freshers for the post of Seller Support Associate **Responsibilities**: Resolve seller issues and act as a point of escalation for seller issues. Responds to Associate support requests Documenting all Selling Partner interactions and information according to standard operating procedures Language - Hindi, Telugu and English (...

  • Seller Support Associate

    3 months ago

    Hyderabad, Telangana, India CYBERMART Full time

    CyberMart hiring freshers for the post of Seller Support Associate **Responsibilities**: Resolve seller issues and act as a point of escalation for seller issues. Responds to Associate support requests Documenting all Selling Partner interactions and information according to standard operating procedures Language - Hindi, Telugu and English (...

  • Customer Support Associate

    3 months ago

    Hyderabad, Telangana, India Careers at Tide Full time

    **Department: Member Support** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now the...

  • Associate, Product Support

    3 months ago

    Hyderabad, Telangana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 Associate, Product Support **The Team**: S&P Global‘s Private Market Solutions division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations,...

  • Senior Tax Associate, VAT Recovery

    3 months ago

    Hyderabad, India Ryan Full time

    Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The Senior Tax Associate assists team members with a variety of tasks to provide client engagement support and...

  • Customer Support Associate

    7 days ago

    hyderabad, India Colosseum Tech Full time

    We are seeking a passionate and talented Customer Support Associate (Fresher) to join our team at Colosseum Tech Solutions Pvt Ltd. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time on-site role for a Customer Support Associate at Colosseum Tech in...

  • Customer Support Associate

    23 hours ago

    Hyderabad, India 8 Views Full time

    We are actively seeking a talented Customer support Associate with proficiency in English, Hindi, and Telugu to join our dynamic team. As an integral member of our sales force, you will be responsible for leveraging your excellent language skills to build strong connections with our diverse customer base. If you are looking for an exciting opportunity to...

  • Customer Support Associate

    3 months ago

    Hyderabad, Telangana, India Careers at Tide Full time

    **Job Title:Customer Support Associate - Level 2 KYC Escalations Associate** **Location - Hyderabad** **Who are Tide**: At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative...

  • Customer Support Associate

    2 weeks ago

    Hyderabad, India Sids Farm Hiring Full time

    Job descriptionCompany DescriptionSid's Farm is a niche dairy farm located in Hyderabad that provides 100% natural, chemical-free milk and wholesome products. Our animals are well cared for and given a balanced diet free from antibiotics and hormones. We prioritize a healthy lifestyle for both our customers and the environment. Our team is passionate about...

  • Customer Support Associate

    1 week ago

    Hyderabad, India Colosseum Tech Full time

    We are seeking a passionate and talented Customer Support Associate (Fresher) to join our team at Colosseum Tech Solutions Pvt Ltd. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time on-site role for a Customer Support Associate at Colosseum Tech in...

  • Customer Support Associate

    1 week ago

    hyderabad, India Colosseum Tech Full time

    We are seeking a passionate and talented Customer Support Associate (Fresher) to join our team at Colosseum Tech Solutions Pvt Ltd. As a Customer Support Associate, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time on-site role for a Customer Support Associate at Colosseum Tech in Hyderabad....

  • Senior Associate

    4 days ago

    hyderabad, India Prolifics Full time

    We at Prolifics are looking to hire Senior Associate – Financial Reporting for one of our development centers based out in Hyderabad. If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having...

  • Customer Support Associate

    4 months ago

    Hyderabad, India Earthful.me Full time

    **Job Description - Customer Support Associate** **Location**: Full-time position, Hyderabad. **Roles and Responsibilities**: - Should have interest in talking with customers over the calls - Should have interest to work Infront of computer and respond nutrition queries over chat. - Gathering In Depth knowledge of our products and explaining the same to...

  • Cse (Customer Support Executive)

    4 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...

  • Customer Support Associate

    1 day ago

    Hyderabad, India 8 Views Full time

    We are actively seeking a talented Customer support Associate with proficiency in English, Hindi, and Telugu to join our dynamic team. As an integral member of our sales force, you will be responsible for leveraging your excellent language skills to build strong connections with our diverse customer base. If you are looking for an exciting opportunity to...

  • Customer Support Associate

    2 days ago

    Hyderabad, India 8 Views Full time

    We are actively seeking a talented Customer support Associate with proficiency in English, Hindi, and Telugu to join our dynamic team. As an integral member of our sales force, you will be responsible for leveraging your excellent language skills to build strong connections with our diverse customer base. If you are looking for an exciting opportunity to...

Senior Member Support Plus Associate

3 months ago

Hyderabad, India Tide Full time

Who are Tide:

At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses. 

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale up journey and be a part of something special. We are wanting passionate Tideans to drive innovation and help build a best-in-class platform to support our members. You will be comfortable in ambiguous situations and will be able to navigate the evolving FinTech environment. Imagine shaping how millions of Tide members discover and engage with business banking platforms and building this on a global scale.

What we’re looking for:

As a Customer Service Associate-Paid plan at Tide and part of the Plus/Pro Accounts team, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain & nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.

As a Customer Service Associate you’ll be:

With the role being in direct contact with our members, you will:

Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possibleBecome a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the planAim at building and maintaining relationships with our Plus/Pro members by giving them first-rate serviceBe data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what's happening in the industry

What makes you a great fit: 

You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a mustYou are data literate With Minium 1.5 Years of experience in UK/USA voice processYou have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)You have experience with MS Office (mostly Excel)You are upbeat and energetic and possess solid problem-solving skillsYou have robust communication with the customer and back to the businessYou can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams

It would be really nice if you have:

Experience in Fin-tech, a start-up or a fast-growing tech companyExperience using Looker and/or ZendeskExperience working in subscription and/or app-based business modelsExperience with membership programmesBackground working in a customer services support functionAnalytics knowledge to understand member plan usage and optimization

What you’ll get in return: 

Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:

Competitive salarySelf & Family Health InsuranceTerm & Life InsuranceOPD BenefitsMental wellbeing through PlummLearning & Development Budget15 days of Privilege leaves12 days of Casual leaves12 days of Sick leaves3 paid days off for volunteering or L&D activities

Tidean Ways of Working 

At Tide, we’re Member First and Data Driven, but above all, we’re One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it’s what makes us awesome at solving problems We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.