Associate, Product Support

5 months ago

Hyderabad Telangana, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
Associate, Product Support

**The Team**:
S&P Global‘s Private Market Solutions division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.

**The Impact**:
In this position, you'll be a crucial part of the iLEVEL platform support. You'll develop essential Fintech skills, becoming a key member of the iLEVEL Support Team. Along the way, you'll weave a valuable web of knowledge and support, connecting with mentors, peers, and broader teams. It's all geared towards enriching the thrilling work you'll be diving into

**What’s in it for you**:
As part of Private Market Solutions division, you will become an expert in our suite of products (iLEVEL, Qval) to deliver high-quality support and training to our clients. As a Product Support Associate, you will collaborate with colleagues across business lines and regions to deliver the best solutions for our clients.

**Responsibilities**:
Become an expert in all facets of supported financial products (iLEVEL & QVal)
Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously.
Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.
Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions.
Direct clients to Account Managers or training resources to ensure optimum usage across the organization

**What We’re Looking For**:
Ability to pick up/learn new technologies & Financial products easily
Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks
1 to 3 years of relevant client-facing experience can be a plus
A Bachelor’s degree or Master’s degree (or equivalent)
Strong written and verbal communication skills
Someone who deals with challenging concepts and complexity comfortably
Knowledge with API (REST & SOAP API) can be a plus
A solid foundation of Excel skills. Good understanding of financial markets and securities.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What’s In It For You?

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.

**Flexible Downtime**: Generous time off helps keep you energized for your time on.

**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.

**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

**Famil

  • Customer Support

    2 months ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Support Associate

    5 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Product Support Associate

    6 months ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    **Product Support Associate, Customer Service and Support Team**: Are you someone who believes that Customer Service, support, and relationships are the key drivers of an organization's success? Are you passionate about providing the best customer experience both internally as well as externally and a great communicator? If yes, then this might be the right...

  • Product Support Associate

    5 months ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you someone who believes that Customer Service, support, and relationships are the key drivers of an organization's success? Are you passionate about providing the best customer experience both internally as well as externally and a great communicator? If yes, then this might be the right opportunity for you to kick start your career and help you...

  • Product Support Associate

    5 months ago

    Hyderabad, Telangana, India Sonetel Full time

    We provide Software-As-A-Service for business communication to small businesses worldwide. Over 1,800,000 companies in 239 countries use Sonetel. We focus on quality, business functionality, automation and simplicity. The job involves working in a challenging start-up environment requiring a fast paced, flexible and adaptive approach towards methods,...

  • Product Support Associate

    2 months ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    **Product Support Associate (SurePrep);** **Operations Customer Service and Support Team** Are you someone who believes that Customer Service, support and relationship are the key drivers of an organization's success? Are you passionate of providing the best customer experience both internally as well as externally and a great communicator? If yes, then...

  • Product Support Associate

    1 month ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    **Product Support Associate (SurePrep);** **Operations Customer Service and Support Team** Are you someone who believes that Customer Service, support and relationship are the key drivers of an organization's success? Are you passionate of providing the best customer experience both internally as well as externally and a great communicator? If yes, then...

  • Java Production Support

    3 months ago

    Hyderabad, Telangana, India People Prime Worldwide Full time

    **About Company**: It is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With our promise to help our customers "scale at speed," we design future state solutions for industry leaders and offer innovative digital...

  • Product Support Executive

    3 months ago

    Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift. Note: - No cab facility is provided. No of Openings: - 3 **Nightshift-3 Positions(Male Only)** Location: -Hyderabad(Work from office) **Required Skills**: - 6 months-10 years of...

  • Cse (Customer Support Executive)

    6 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...

  • Seller Support Associate

    5 months ago

    Hyderabad, Telangana, India CYBERMART Full time

    CyberMart hiring freshers for the post of Seller Support Associate **Responsibilities**: Resolve seller issues and act as a point of escalation for seller issues. Responds to Associate support requests Documenting all Selling Partner interactions and information according to standard operating procedures Language - Hindi, Telugu and English (...

  • Seller Support Associate

    5 months ago

    Hyderabad, Telangana, India CYBERMART Full time

    CyberMart hiring freshers for the post of Seller Support Associate **Responsibilities**: Resolve seller issues and act as a point of escalation for seller issues. Responds to Associate support requests Documenting all Selling Partner interactions and information according to standard operating procedures Language - Hindi, Telugu and English (...

  • Product Associate

    3 months ago

    Hyderabad, Telangana, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer...

  • Product Associate

    2 months ago

    Hyderabad, Telangana, India JPMorganChase Full time

    **JOB DESCRIPTION** Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer...

  • Product Associate

    3 months ago

    Hyderabad, Telangana, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Transformation team to partner with the Business. Fulfillment and Archive Services (FAS) is one of the largest products within CCB **Job Summary**: - As a Product...

  • Product Support Executive

    2 months ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift.** **Note: - No cab facility is provided.** **No of Openings: - 6 Males Only (Contract Basis) for Nightshift** Location: -Hyderabad(Work from office) **Required Skills**: - 6...

  • Product Support Executive

    3 months ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift. **Note: - No cab facility is provided.** No of Openings: - 3 **Nightshift-3 Positions(Male Only)** Location: -Hyderabad(Work from office) **Required Skills**: - 6 months-3 years of...

  • Product Support Executive

    2 months ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location.** **Note: - No cab facility is provided.** No of Openings: - 6 Males Only (Work from Office). **Address** Gravity Cybertech Private LimitedUnit # 101, 1st Floor,...

  • Product Support Executive

    2 months ago

    Madhapur, Hyderabad, Telangana, India Gravity Cybertech Pvt Ltd Full time

    Greetings from Gravity Cybertech!!! We have immediate openings for **Customer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Nightshift-Hyderabad Location.** **Note: - No cab facility is provided.** No of Openings: - 3 Males Only (Contract Basis-Work from Office). **Address** Gravity Cybertech Private LimitedUnit #...

  • Product Support Representative Ii

    4 weeks ago

    Hyderabad, Telangana, India IGT Full time

    Location: Hyderabad, IN, 500 081- Requisition ID: 15902**Responsibilities**: - Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. - Documents customer information and recurring technical issues to support product quality programs and product...