Member Support Agent

5 months ago

Hyderabad Telangana, India Careers at Tide Full time

**Customer Support Associate (Night Shifts)**

India, Hyderabad

**Department: Member Support**

**Who are Tide**:
Tide is about doing what you love - that's why we're trusted by 400,000+ sole traders, freelancers and limited companies throughout the UK. We are rapidly expanding in India, and we are looking towards other horizons in the EU.We're the leading provider of small and medium enterprises business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.

**What we're looking for**:
As a Customer Service Associate, you would be helping businesses across the UK to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.

We are looking for someone who is proactive and not afraid to take on new challenges. Putting the customer at the centre of everything you do plays a key role in our success. You'd be a great fit if you are willing to take responsibility, if you are energetic and reliable, and if you are ready to demonstrate high ethics and morale, working as an integral part of our team.
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
- Working on night shifts (weekends and holidays included);
**As a Customer Support Associate you'll be doing**:

- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones.
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance).
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits.
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks.
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide.
- Working on night shifts (weekends and holidays included).

**What makes you a great fit**:

- You have 1-4 years of experience as a customer support associate
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You have excellent spoken and written English skills (C1 or higher)
- You are proactive, ready to take decisions and have strong organisational skills and morale
- You have relevant experience working in customer service
- Having finance industry experience is considered an asset

**What you'll get in return**:
Make work, work for you We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their assigned Indian state. Additionally, you can work from a different country or Indian state for 90 days of the year. Plus, you'll get:

- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities

**Tidean Ways of Working**

At Tide, we're Member First and Data Driven, but above all, we're One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them

  • Product Visionary

    2 weeks ago

    Hyderabad, Telangana, India Tide Full time

    li { margin: 0.5em 0; }About the JobTide is seeking a seasoned Product Manager to lead the development of our Member Support product. This is a unique opportunity to bring our support experience to a best-in-class standard while supporting large-scale growth across geographies.Key ResponsibilitiesAs a Product Manager, you will be responsible for:Owning and...

  • Call Center Agent

    5 months ago

    Hyderabad, Telangana, India Deepija Telecom Full time

    **Call Center Agent**: **Location - Hyderabad**: **Experience: 0-1 years**: **No of Openings: 3**: **Job Role**: The role of an inbound call agent is integral to the customer service operations of any organization. As a frontline representative, inbound call agents are tasked with handling incoming calls from customers, addressing their inquiries, providing...

  • Social Media Support Agent

    5 months ago

    Hyderabad, Telangana, India DAZN Full time

    **Job Title**: - Social Media Support Agent**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Join the brand that's revolutionising sports entertainment!Shape world-class customer service while working among a team of social media enthusiasts. -...

  • Social Media Support Agent

    2 months ago

    Hyderabad, Telangana, India DAZN Full time

    **Job Title**: - Social Media Support Agent**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - 73-432 - Customer Services**Department**: **What's your new role about?**: - Join the brand that's revolutionising sports entertainment!Shape world-class customer service while working among a team of social media enthusiasts. -...

  • Customer Support Agent

    5 months ago

    Hyderabad, India Malu Technologies Pvt. Ltd. Full time

    Job Description: Customer Support Agent (Work from Home) - Tamil, Telugu, and Kannada Speaker Position: Customer Support Agent Location: Work from Home Languages Required: Tamil, Telugu, Kannada **Responsibilities**: - Provide accurate information and resolve customer issues effectively. - Assist customers with order placement, product inquiries,...

  • Customer Support Agent

    5 months ago

    Hyderabad, India Staffrex info solutions pvt ltd Full time

    Required Profile -**Customer Support Agent** Process Type - **Voice Process, Healthcare** Eligibility - **Any Graduate ,Any Stream** Salary - **360000 Max (PP 6000 INR ) (30000 Per Month )** Location**:Hyderabad(work from office)** Experience - **Min 1-2 Year Anaesthesia/ Health care /AR Calling BPO Experience** Shift & Weekly off - Rotational Shift -...

  • Product Support Agent Ii

    1 month ago

    Hyderabad, Telangana, India RealPage India Full time

    **ABOUT THE TEAM** The Technical Support team in India communicate with customers via chat inquiries requiring assistance with RealPage software products. Agents will learn to answer technical questions to support a specific solution. The team will possess a deep understanding of the innerworkings of the product, perform technical analysis and communicate...

  • Head of Product

    3 months ago

    Hyderabad, India Tide Full time

    Department: Member SupportAbout TideAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now the leading business...

  • Customer Service Agent

    5 months ago

    Hyderabad, Telangana, India DAZN Full time

    **Job Title**: - Customer Service Agent**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry is an ambitious challenge! We are playing more hours of live sport than any other broadcaster anywhere in the world and we are on a...

  • Support Agent

    7 months ago

    Hyderabad, Telangana, India ProctorU Inc. Full time

    At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision: “To provide life-long learners across the globe the freedom...

  • Call Center Agent

    5 months ago

    Begumpet, Hyderabad, Telangana, India NerfBlut Full time

    Job Title: Call Center Agent Location: Hyderabad Company Overview: NerfBlut is a dynamic and rapidly growing Healthcare company dedicated to Diagnostics & Pharmacy at home. Started in 2018, NerfBlut is a leader in Diagnostics at home category, with a client base of more than 3 Lakh consumers. Position Overview: We are currently seeking enthusiastic and...

  • Team Member

    1 month ago

    Hyderabad, Telangana, India Bank of America Full time

    **About Us** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • Customer Service Agent

    5 months ago

    Hyderabad, Telangana, India DAZN Full time

    **Job Title**: - Customer Service Agent (SME)**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - Customer Service**Department**: - Operations**What's your new role about?**: - Disrupting an industry is an ambitious challenge! We are playing more hours of live sport than any other broadcaster anywhere in the world and we are...

  • Customer Service Agent

    2 months ago

    Hyderabad, Telangana, India DAZN Full time

    **Job Title**: - Customer Service Agent**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - 73-432 - Customer Services**Department**: **What's your new role about?**: - Disrupting an industry is an ambitious challenge! We are playing more hours of live sport than any other broadcaster anywhere in the world and we are on a...

  • Live Chat Agent

    1 month ago

    Gachibowli, Hyderabad, Telangana, India Vector 97 software and service private limited Full time

    Job Description: Live Chat Agent (Customer Success) **Position: Live Chat Agent (Customer Success)** **Working Hours: To be determined** Job Summary: Key Responsibilities: - Respond to customer inquiries via live chat promptly and courteously. - Diagnose and resolve customer issues, providing effective solutions and alternatives. - Escalate complex...

  • Real Estate Agent

    1 month ago

    Hyderabad, Telangana, India Ashra Technologies Full time

    **Role Description** This is a full-time and part time role for a real estate sales agent or real estate freelancer at **My Elegant Group **in Hyderabad. will be responsible for managing real estate sales, customer service. **Qualifications** - Customer Service and Sales skills - Real Estate Property knowledge - Experience in real estate sales - Strong...

  • Call Center Agent

    1 month ago

    Nanakramguda, Hyderabad, Telangana, India RSCC Aesthetics Pvt Ltd Full time

    A call center agent in a Slimming & Beauty clinic need to call customers based on their enquiries and generate walk-ins. **Job Types**: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month **Benefits**: - Flexible schedule - Leave encashment Schedule: - Morning shift Supplemental Pay: - Performance bonus - Quarterly bonus - Yearly...

  • Customer Service Agent

    1 month ago

    Kukatpally, Hyderabad, Telangana, India Teleperformance Full time

    Dear Applicants, **Contact - Paul - 8886349216 & Manohar - 8297780881 ** Position - Customer support agent. Banking inbound process **No of position = 100 Nos** Work from Office only. Skillset required - DRA certification mandatory. Job description - Graduates with good Communication Skills - Debt Recovery Agent (DRA) Certification is Mandatory -...

  • Customer Support Agent

    3 months ago

    Hyderabad, Telangana, India Infoexesy Private Limited Full time

    Walk-in Interview Location:Begumpet **Position**:* Customer Support **Languages Required**:* Hindi, English, Telugu **Salary**:* ₹15,000 (In hand) + Insurance + Coupon Credit Card **Qualification**:* 12th Pass / Any Degree **Joining Date**:* Immediate (Next day) **Reference**:* Infoexesy Private Limited *_**Note**:_* Please bring soft copies of...

  • Customer Service Agent

    2 months ago

    Hyderabad, Telangana, India DAZN Full time

    **Job Title**: - Customer Service Agent - Chat Process**Location**: - Hyderabad, India**Schedule**: - Full-Time, Permanent**Team**: - 73-432 - Customer Services**Department**: **What's your new role about?**: - Disrupting an industry is an ambitious challenge! We are playing more hours of live sport than any other broadcaster anywhere in the world and...