IT Support Engineer
6 months ago
Posting Details
Job Details
Description
Support remote users, troubleshoot VPN, broadband and IP phone issues.
- Provide desktop level support to the global groups and users.
- Analyze, evaluate, and troubleshoot issues with desktops, laptops, smartphones, Chromebook and Mac.
- Determine root cause of support requests and implement preventative actions to prevent future
reoccurrence.
- Monitor applications and action based on results
- New computer setup and re-imaging.
- New employee setup including workstation, workspace, physical access provisioning.
- Maintain computers/virtual images in the Test Lab, assist the engineering team.
- Support all core business applications (internal and off the shelf)
- Adhering to the IT SLA resolution timeframes.
Qualifications
Skills
Behaviors
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Motivations
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Education
Experience
Licenses & Certifications
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