Application Support Engineer-SQL

3 weeks ago

mumbai, India Crest IT Consulting Pvt. Ltd. Full time

Application Support Engineer (SQL Application)

P.N: -

1) Minimum of 2 to 4 Years of experience in SQL support is a must

2) Candidates residing in or near Mumbai will be preferred.

3) Immediate joiner/1-week joiner will be preferred.

About the Role:

- Candidate must have technical production support experience.
- Candidate should ensure 99.99% uptime of system.
- Candidate must know the ITIL process of change/release management.
- Candidate must have hands-on experience in issue analysis and bug fixing
- Candidate must have knowledge of SIT and UAT testing
- Candidate must have hands-on experience with ticketing tools like Unidesk, Unicenter, etc.
- Candidate must have knowledge of Windows scheduler and SQL scheduler
- The candidate has a Docker, and a container will be preferable
- The candidate's experience with monitoring tools like Appdynamics, Appnomic, and Dynatrace will add an advantage.
- Candidate should know criticality of P1, P2, P3 and so on category ticket
- The desired candidate should have quality communication and technical Knowledge such as .NET, SQL Server, IIS, API, and Java.
- The candidate must also possess experience in software development, deployment, and maintenance.
- Strong skills in application production support mainly within Windows Server, MS-SQL, IIS, and technology.
- Candidate having CRM Next knowledge will be preferable.

Key Responsibilities:-

- Perform daily health checks of the application and update the status in the health check sheet.
- Proactively monitoring application performance, Integration jobs/Batch processing.
- Monitor ticket assigned in group and act for closure
- Ensure all tickets close as per agreed time (as per the SLA agreement).
- Coordinate with multiple teams for incident resolution, like the server team, DBA Team, Network Team, Storage Team, etc.
- Provide data to different business teams by running SQL queries.
- Perform deployment of releases in SIT and prepare SIT test cases.
- Perform Production release deployment and monitoring.
- Periodically review the system performance and capacity to avoid any impact on availability.
- Participate in BCP Drill activity & update the Run Book

Qualifications:

Graduation

Role Proficiencies:

- Experience in Production Management for Windows Application server
- Technically sound on MS SQL 2016
- Writing SQL Queries, View, Store Procedure
- Creation of a website on the IIS Server
- Create and modify SQL jobs and Window batch files
- CRM Next application experience will be an add-on for this role

Location: Andheri MIDC

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