Application Support Engineer-SQL

3 weeks ago

Mumbai, India Crest IT Consulting Pvt. Ltd. Full time

Application Support Engineer (SQL Application)


P.N: -

1) Minimum of 2 to 4 Years of experience in SQL support is a must

2) Candidates residing in or near Mumbai will be preferred.

3) Immediate joiner/1-week joiner will be preferred.


About the Role:

  • Candidate must have technical production support experience.
  • Candidate should ensure 99.99% uptime of system.
  • Candidate must know the ITIL process of change/release management.
  • Candidate must have hands-on experience in issue analysis and bug fixing
  • Candidate must have knowledge of SIT and UAT testing
  • Candidate must have hands-on experience with ticketing tools like Unidesk, Unicenter, etc.
  • Candidate must have knowledge of Windows scheduler and SQL scheduler
  • The candidate has a Docker, and a container will be preferable
  • The candidate's experience with monitoring tools like Appdynamics, Appnomic, and Dynatrace will add an advantage.
  • Candidate should know criticality of P1, P2, P3 and so on category ticket
  • The desired candidate should have quality communication and technical Knowledge such as .NET, SQL Server, IIS, API, and Java.
  • The candidate must also possess experience in software development, deployment, and maintenance.
  • Strong skills in application production support mainly within Windows Server, MS-SQL, IIS, and technology.
  • Candidate having CRM Next knowledge will be preferable.

 

Key Responsibilities:-

  • Perform daily health checks of the application and update the status in the health check sheet.
  • Proactively monitoring application performance, Integration jobs/Batch processing.
  • Monitor ticket assigned in group and act for closure
  • Ensure all tickets close as per agreed time (as per the SLA agreement).
  • Coordinate with multiple teams for incident resolution, like the server team, DBA Team, Network Team, Storage Team, etc.
  • Provide data to different business teams by running SQL queries.
  • Perform deployment of releases in SIT and prepare SIT test cases.
  • Perform Production release deployment and monitoring.
  • Periodically review the system performance and capacity to avoid any impact on availability.
  • Participate in BCP Drill activity & update the Run Book


Qualifications:

 Graduation


Role Proficiencies:

  • Experience in Production Management for Windows Application server
  • Technically sound on MS SQL 2016
  • Writing SQL Queries, View, Store Procedure
  • Creation of a website on the IIS Server
  • Create and modify SQL jobs and Window batch files
  • CRM Next application experience will be an add-on for this role


Location: Andheri MIDC

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