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Crest IT Consulting
3 months ago
Job Description :
We are currently seeking a diligent and technically proficient Application Support Engineer to join our team.
The successful candidate will have 1-4 years of experience in providing Level 1 and 2 support for software applications, with a strong foundation in MS SQL and Windows environments.
Key Responsibilities :
- Serve as the first point of contact for end-users seeking technical assistance with our software applications.
- Receive, triage, and prioritise support tickets according to urgency and impact.
- Provide timely and effective resolution to Level 1 and Level 2 issues, including troubleshooting software functionality and user access.
- Document support activities, including ticket updates, resolutions, and communication with end-users.
- Only candidates willing to relocate to Mumbai can apply.
Qualifications :
- Bachelor's degree in computer science, Information Technology, or related field preferred.
- Minimum of 2 year of experience in a Level 1 and 2 application support role.
- Proficiency in MS SQL for basic querying and data analysis