Assistant Manager EXL/AM/991645

1 month ago


Noida, India exl Full time

Job Description

Primary Responsibility

Process Performance

Performance Parameters

Process performance – as per agreed KPIs (60%) Quality and productivity Improvement (20%) Level of subject matter expertise. (20%)

Role/ Responsibilities

Manage the process and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance Assist new hires such that they are productive on the floor in the shortest possible time frame Handle escalations Provide inputs on process and system to the team members Client Interaction, where required at the level of Supervisors

Ensure compliance with internal policies and procedures, external regulations and information security standards

Competencies & Skills

Values & Behavior

Product/Process Specific

Knowledge of the function, process and systems High level of computer proficiency Coaching and Feedback ability Clear written and verbal communication Customer Service Orientation Quality Orientation Empathy for effective on the job coaching and feedback Business Insurance Process/Product/System specific

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