EV Service Advisor- Bangalore

2 months ago

Bengaluru, India 2coms Full time
Job Description
We have an excellent opportunity for male candidates for the EV Service Advisor Role.

***SPOT JOINING***

About Client:

Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.

Role: EV Service Advisor

Roles & Responsibilities

 Service Advisor


Roles & Responsibilities

Customer Interaction & Requirements Gathering
• Greet customers and understand their service requirements.
• Manage service appointments, ensuring timely flow and reducing customer wait times.
• Conduct a preliminary inspection of the vehicle with the customer to note down any visible issues or damage.

Job Card Creation & Workflow Coordination
• Create a detailed Job card with vehicle data, diagnosis, estimated working hours, completion date, and estimate of costs.
• Explain the work to be done to the customer, providing cost estimation and necessary information.
• Explain the jobs mentioned on the job card to the Lead Technician.
• Coordinate with the Lead Technician to ensure smooth workflow and timely completion of service jobs.
• Organize test drives with the Service Champion and Lead Technician to ensure accurate diagnosis.

Customer Approvals & Communication
• Obtain customer approval for any extensions to the service order and communicate this information to the Lead Technician.
• Maintain regular communication with customers, updating them on the progress of their vehicle service.

Issue Resolution & Upselling
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Upsell additional services and products when appropriate.

Payment & Post-Service Engagement
• Assist customers with the payment process, ensuring clarity in invoicing and handling any billing discrepancies.
• Follow up with customers after service completion to ensure satisfaction and maintain records.
• Update customer feedback and escalate any unresolved complaints.

Vehicle Handover
• Handover the vehicle to the customer, explaining the jobs completed during the service

Skills Required Mandatory Skills

• Should have excellent communication, customer service skills & business acumen.
• Knowledge of 2-wheeler or 4- wheeler service and repair processes, preferably 2W EV knowledge
• Ability to explain technical information to customers.
• Strong problem-solving and conflict resolution skills.
• Multitasking and time management abilities.
• Patience and empathy when dealing with customer concerns.
• IT or DMS working knowledge.
• Basic computer skills for data entry and documentation.

Preferable Skills - 2W EV Knowledge

• Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes.
• Knowledge of wiring diagrams, sensor management, and electrical circuits.
• Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto.
• Knowledge of CDC (Charging-discharging) working cycles.
• Experience with battery BMS, connector placement, controllers and cell rotation principles.




RequirementsExperience: Minimum 1.5 years of experience

Education qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical & electronic Engg.



BenefitsUpto 23000 CTC including  PF+ ESIC

Requirements
Should have excellent communication, customer service skills & business acumen. • Knowledge of 2-wheeler or 4- wheeler service and repair processes, preferably 2W EV knowledge • Ability to explain technical information to customers. • Strong problem-solving and conflict resolution skills. • Multitasking and time management abilities. • Patience and empathy when dealing with customer concerns. • IT or DMS working knowledge. • Basic computer skills for data entry and documentation. Preferable Skills - 2W EV Knowledge • Understanding of battery SOC (State of Charge), deep discharge, and charging/discharging processes. • Knowledge of wiring diagrams, sensor management, and electrical circuits. • Familiarity with BLDC motors, Hall sensors, and the working principle of Magneto. • Knowledge of CDC (Charging-discharging) working cycles. • Experience with battery BMS, connector placement, controllers and cell rotation principles. Requirements Experience: Minimum 1.5 years of experience Education qualification: - Any Graduate or ITI in Electrical, or Diploma in Electrical &Electronic Engg.

  • EV Service Advisor

    4 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    EV Service Advisor Job DescriptionWe are seeking an experienced and skilled EV Service Advisor to join our team in Bangalore. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring the timely and efficient completion of vehicle services.Key Responsibilities:Greet customers and understand their service...

  • EV Service Advisor- Bangalore

    2 months ago

    Bengaluru, India 2coms Full time

    We have an excellent opportunity for male candidates for the EV Service Advisor Role.***SPOT JOINING***About Client:Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.Role: EV Service AdvisorRoles & Responsibilities Service Advisor Roles &...

  • EV Service Advisor- Bangalore: Customer Experience Expert

    6 days ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms in Bangalore. As an EV Service Advisor, you will be responsible for delivering exceptional customer service and ensuring timely completion of vehicle services.With a minimum of 1.5 years of experience in vehicle service and repair processes, preferably with 2W EV knowledge,...

  • EV Service Advisor- Bangalore

    2 months ago

    Bengaluru, India 2coms Full time

    We havean excellent opportunity for male candidates for the EV ServiceAdvisorRole.***SPOTJOINING***AboutClient:OurClient is an Indian multinational ridesharing company It alsooperates in other business verticals including financial servicesand cloudkitchens.Role:EV ServiceAdvisorRoles&ResponsibilitiesService AdvisorRoles&ResponsibilitiesCustomerInteraction &...

  • EV Service Advisor

    1 month ago

    Bengaluru, Karnataka, India 2coms Full time

    Job Title: EV Service AdvisorAbout the Role:We are seeking an experienced EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing exceptional customer service and ensuring timely completion of vehicle services.Key Responsibilities:• Greet customers and understand their service requirements.• Manage...

  • EV Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    About the RoleWe are seeking a skilled EV Service Advisor to join our team at 2coms. In this role, you will be responsible for providing exceptional customer service, ensuring timely completion of service jobs, and maintaining efficient workflow.Key Responsibilities:Customer Interaction & Requirements Gathering: Greet customers, understand their service...

  • EV Service Advisor

    1 month ago

    Bengaluru, Karnataka, India 2coms Full time

    We are seeking a skilled EV Service Advisor to join our team at 2coms. As an EV Service Advisor, you will play a crucial role in ensuring the smooth operation of our electric vehicle service department.Key Responsibilities:Customer Interaction & Requirements Gathering: Greet customers, understand their service requirements, and manage service appointments to...

  • EV Service Advisor- Pan India

    1 month ago

    Bengaluru, India 2coms Full time

    We havean excellent opportunity for male candidates for the EV ServiceAdvisorRole.***SPOTJOINING***AboutClient:OurClient is an Indian multinational ridesharing company It alsooperates in other business verticals including financial servicesand cloudkitchens.Role:EV ServiceAdvisorRoles&ResponsibilitiesService AdvisorRoles&ResponsibilitiesCustomerInteraction &...

  • EV Service Advisor

    3 weeks ago

    Bengaluru, Karnataka, India 2coms Full time

    We are seeking a skilled Service Advisor to join our team at 2coms. As an EV Service Advisor, you will be responsible for providing excellent customer service and ensuring timely completion of vehicle services.Key ResponsibilitiesCustomer Interaction & Requirements GatheringGreet customers and understand their service requirements.Manage service appointments...

  • Ev Technician Bangalore

    3 months ago

    Bengaluru, Karnataka, India Eveez TravelTech Experiences P. Ltd. Full time

    We have requirement for **Technician.** **Roles & Responsibilities**: - Have to Repair 2 wheeler electronic scooty. - Diagnose and repair mechanical and electrical issues. **Field as well as office work.** **Experience: 0-2yrs (Exp. in EV is plus)** **Education qualification: ITI or Diploma** **Looking for Immediate Joiner.** **Job Types**: Full-time,...

  • Car Service Technician

    6 months ago

    Bengaluru, India Bosch car service center SMAG Full time

    Sri Maruthi Automobile garage - Bosch car service centre - multi brand car need to service advisor and automobile technician and electrician also **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹18,500.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Food provided - Health insurance - Paid sick time Schedule: - Day...

  • EV Town Executive

    1 month ago

    Bengaluru, Karnataka, India MSX International Full time

    EV Town Executive - BangaloreKey ResponsibilitiesEnhance Productivity of EV Sales Executives and Outdoor Test Drive ExecutivesEnsure Availability of Customer Care Executive and Competency BuildingMaintain Closed Loop Feedback and Post Sales Feedback AdherenceAdhere to Processes and StandardsRequirementsCandidates with Experience in 2W Dealership/Agency...

  • body shop advisor, service advisor

    1 week ago

    Bengaluru / Bangalore, India Bhavi Consulting Services Full time

    Hiring for Body shop advisor and service advisor for Tara service centre. candidates who are having experience in car service can apply. min 1 year experience needed. work location Bellandur Bangalore.

  • Ev Town Executive bangalore

    5 months ago

    Bengaluru, Karnataka, India MSX INTERNATIONAL Full time

    **EV Town Executive_Bangalore** **ROLE & RESPONSIBILITIES** - ** Improve Productivity of EV Sales Executives (DSE) & outdoor Test Drive Executives (TDE)**: - ** Availability of Customer Care Executive & competency building**: - ** Closed Loop Feedback (CLF) & Post Sales Feedback (PSF) Adherence**: - ** Process & Standard Adherence** **Requirement** - **...

  • Service Advisor

    6 months ago

    Bengaluru, India City Car Care Pvt Ltd - Fixigo Full time

    **ROLES & RESPONSIBILTIES** - Measure the average time it takes to complete service and repairs. - Set targets for reducing turnaround time to improve customer experience - Assess the Service Advisor's capability to handle challenging customer situations with empathy and professionalism - Leads received vs Converted - Based on the vehicles, target will be...

  • Service Advisor

    3 months ago

    Bengaluru, Karnataka, India Bosch -SMAG car service centre Full time

    Two wheeler multi brand bike service technician required urgent Requirements is only for 2 wheeler service advisor with accomodation **Benefits**: - Food provided - Health insurance Schedule: - Day shift Supplemental Pay: - Performance bonus Ability to commute/relocate: - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting...

  • Service Advisor

    6 months ago

    Bengaluru, India Akshaya motors Full time

    As a service advisor, you will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. **Salary**: ₹11,931.35 - ₹28,941.75 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day...

  • Servicing engineer

    2 weeks ago

    Bengaluru, India Statiq Full time

    About UsJob Role: Service EngineerLocation: BangaloreSector: Electric Vehicle ChargingJob Type: Full-TimeDepartment: HardwareWhy Statiq?Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was...

  • Strategic Sourcing Manager

    1 week ago

    Bengaluru, India EV Manufacturing Full time

    Job DescriptionRole: Senior Engineer – New Product Development (NPD)Experience: 3–5 YearsQualification: BE in Mechanical, Electrical, or related fieldLocation: BangaloreAbout the RoleWe are looking for an experienced Senior Engineer with expertise in New Product Development (NPD), Strategic Sourcing, Supplier Management, and Cost Optimization in the...

  • Strategic sourcing manager

    6 days ago

    Bengaluru, India EV Manufacturing Full time

    Job DescriptionRole: Senior Engineer – New Product Development (NPD)Experience: 3–5 YearsQualification: BE in Mechanical, Electrical, or related fieldLocation: BangaloreAbout the RoleWe are looking for an experienced Senior Engineer with expertise in New Product Development (NPD), Strategic Sourcing, Supplier Management, and Cost Optimization in the...