Servicing engineer

2 weeks ago


Bengaluru, India Statiq Full time
About Us
Job Role: Service Engineer
Location: Bangalore
Sector: Electric Vehicle Charging
Job Type: Full-Time
Department: Hardware
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator , a Silicon Valley based accelerator program.
Responsibilities
Services Complaints Management
Services Spares Inventory Record Maintain
Service Associates Management
Customer Escalation Management
Service Revenue Generation
Training to Customers/ Service Partnerner Daily Reports as per Management Requirement
Requirements
WHAT ARE WE LOOKING FOR?
To develop Good Interpersonal relationship with Customers/Other Team Members.
Good Product Knowledge for EV Chargers/SMPS/UPS.
Familiar in working on Laptop/ Excel/MS Word/Power Point
Extensive travelling in respective Circle/ Region.
Familiar with CS Commercial Activity like Billing/ Payment Collection/ PO Validation.
Capability to Manage Associate Manpower.
Analytical skills to analyse fault & implement feasible solution as CAN/Tera-term/J-tag/RS485/ RS232, Charging
Protocols -GB/T, CCS-2, AC Type2.
Standards ISO-15118, ISO-92196, ISO-61851, SAE-J1772, OCPP, PLC etc.
Breakers MCCB, RCD, ELCB, Rectifiers, Network Operation
Knowledge of LV, HV components, BMS, Controllers & Micro Controllers
Requirements
Eligibility Criteria: -
Degree/ Diploma in Electrical / Electronic Engineering
3-5 Years’ experience in Customer Service Support for EV Chargers/ SMPS /UPS.
Good English Communication in Written/ Speaking.
Benefits
WHAT'S IN IT FOR YOU?
Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
Amazing exposure to start-up culture – Be ready to take up challenges
We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
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