Service Engineer

3 weeks ago

Bengaluru, India STÄUBLI Full time

Roles and Responsibilities: The job encompasses but is not limited to the following Roles and Responsibilities:

➢ Maintain accurate and reliable service spare parts inventory

➢ Ensuring appropriate and professional communication with customers, customer representatives, contractors, May estimate and propose routine or semi-complex projects

➢ Ensuring all required documentation is completed in proper format and by due dates- this includes items such as Timesheets, Work Orders, Follow Ups, Daily Logs, P-card, expenses, Ensuring proper filing/storage of engineering documentation- drawings, version history, scope documents, RFI's

➢ Call Closure ‐Using our computerized system, a FSE is responsible for closing service calls at time of completion

➢ Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”

➢ Assisting customers through testing-house, utility, , certification process ➢ The job requires working individually relative to programming, debugging and integration responsibilities, working in a team environment

➢ Analytical minded with ability to work as a team player

➢ Submit timely documentation of service activities and expenses

➢ Work closely with sales and field application specialists to ensure customer expectations are being met

➢ Take care of all the laid out Safety measures internally and externally and adhere to customer instructions

➢ Ensure that the work output adheres to quality requirements and required timelines

➢ Prepare all necessary documentation after the service project and send it to the customer in time

➢ Minimize cost and time of the projects

QUALIFICATION

B.E./B. Tech. Mechanical Engineering


Technical

➢ Good knowledge of installing & troubleshooting the Moulding machines

➢ Good knowledge of taking care of Moulding issues

➢ Knowledge of MS office suite of applications

➢ Knowledge of Service ticketing software Behavioral

➢ Excellent interpersonal, communication & presentation skills

➢ Customer focused and Adept in Customer interfacing skills, able to establish relations with the Internal and external stakeholders

➢ Strong planning & organizing skills

➢ Highly motivated, driven and result oriented

➢ The position is expected to work in shop floor under varying temperature conditions, noise levels, odor & air quality.

➢ Being a Field Service Engineer, the role requires extensive travel as per the requirements of the Customer

➢ The role also requires support extension on all days of the week as per the requirements of the Custome

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