Service Engineer

6 months ago


Bengaluru, India Moxa Full time

Description

Purpose of this Position

Localize TS force to eliminate language barrier and time zone difference between customer and Moxa HQ Shape talent into future FAE engineer through a series of on-job training.

Major Areas of Responsibility

1.Cooperate with customers, partners, and engineers in Moxa HQ to solve the problem by analyzing the situation and pinpointing the root cause.

2.On-site service if the problem can not be resolved by remote diagnosis or conference call

3.Customer visit for solution introduction and detail technical discussion.

4.Composition of Technical proposal based on customer requirement and competition status

5.Ready for International and domestic travel to support customer in different cities and countries

Qualifications

Minimum Job Requirements

College / University graduates with engineering major,
Computer science, Electrical Engineering, Information and communication technology preferred. Any certificate of computer programming or networking will be a plus. CCNA or above will be a huge plus. Less than 5 years of working experience Well versed in English and Hindi communication and presentation is a must.
Any other additional local language will be preferred,
Mandarin will a huge plus.

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