Technical Support Engineer
4 weeks ago
What you get to do in this role:
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
Qualifications
Qualifications and technical skills that will lead to success:
Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
In order to be successful in this role, we need someone who has:
· Working knowledge of the components in a web applications stack.
· AngularJS framework knowledge
· Experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
· Must have basic object-oriented programming skills (Java strongly preferred)
· Good to have basic understanding of SQL.
· Strong troubleshooting/root cause isolation skills
· Demonstrated creative problem-solving approach and strong analytical skills
· Must be proficient with analyzing log files and standard debugging concept.
· Experience providing web development support is highly desirable.
· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
· Excellent communication skills (verbal and written).
Preferred Skills (Great to have)
· Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros)
· Experience with configuring Virtual Agent and Agent Workspace.
· Understanding of bootstrap framework
· Understanding of message communication protocols.
· Working understanding of JavaScript
· Familiarity with Eclipse IDE
· Previous experience in software development(or) software consulting.
· Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable.
· Experience providing SaaS support is desirable.
Opportunity:
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
-
Technical Support Engineer
3 months ago
Hyderabad, India Kofax Full timeJob Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition,...
-
Technical Support Engineer
1 month ago
Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full timeJob Title: Technical Support EngineerJob Description:We are seeking a skilled Technical Support Engineer to join our team at Swift Strategic Staff Solutions INC. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients. This includes resolving complex technical issues, providing training and...
-
Technical Support Engineer
2 months ago
Hyderabad, Telangana, India Aari Consultants Full timeJob Description :As a Technical Support, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but also other cross-functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive...
-
Technical Support Engineer
3 months ago
Hyderabad, India Aari Consultants Full timeJob Description :As a Technical Support, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but also other cross-functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive...
-
Technical Support Engineer
1 month ago
Hyderabad, India Kofax Full timeJob Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Engineer
4 weeks ago
Hyderabad, India Kofax Full timeJob Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Engineer
1 month ago
Hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ years Location: Hyderabad/Vizag Role Overview: The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration....
-
Technical support engineer
1 month ago
Hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ years Location: Hyderabad/Vizag Role Overview: The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration....
-
hyderabad, India Tek Support Full timeJob Description: We are seeking an experienced Electrical Engineer with expertise in machine-level automation and process plant automation, preferably in the CPG/FMCG industry. The role involves developing and executing automation projects using Siemens technologies and ensuring efficient machine and process control. Key Responsibilities: Develop and...
-
hyderabad, India Tek Support Full timeJob Description:We are seeking an experienced Electrical Engineer with expertise in machine-level automation and process plant automation, preferably in the CPG/FMCG industry. The role involves developing and executing automation projects using Siemens technologies and ensuring efficient machine and process control.Key Responsibilities:Develop and program...
-
Technical Support Engineer
2 weeks ago
Hyderabad, India Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following: • Analyze the technical issues submitted by customers and identify how to proceed • Escalate the issues that have been identified as product malfunctions to our...
-
Technical Support Engineer
2 weeks ago
hyderabad, India Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following: • Analyze the technical issues submitted by customers and identify how to proceed • Escalate the issues that have been identified as product malfunctions to...
-
Technical Support Engineer
4 weeks ago
Hyderabad, Telangana, India Mi3 Full timeThe Technical Support Engineer role at Mi3 involves configuring and troubleshooting our product to resolve complex customer issues. This position requires strong technical knowledge and excellent communication skills to effectively interact with customers and internal teams.Responsibilities:Reproduce customer environments to run tests and troubleshoot...
-
Manufacturing engineer
4 days ago
Hyderabad, India Tek Support Full timeJob Title: Manufacturing EngineerLocation: HyderabadTechnical Skills:Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.)Project Management, Data Analysis, Root Cause AnalysisSupport New Capital Introduction (NCI) activities.Support daily continuous improvement activities.Design new tooling to resolve assembly process...
-
Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeJob SummaryWe are looking for a skilled Contact Center Technical Support Engineer to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.Key ResponsibilitiesDiagnose...
-
Technical Support Engineer
2 weeks ago
hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ yearsLocation: Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role...
-
Technical Support Engineer
3 weeks ago
hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support EngineerExperience: 3+ yearsLocation: Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role...
-
Technical Support Engineer
1 month ago
Hyderabad, India Orbcomm Full timeJoin Us as a Technical Support Engineer!Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Technical Support Engineer who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward! Why You’ll Love Working Here: If you...
-
Technical Support Engineer
3 months ago
Hyderabad, India Inspiredge IT Solutions Full timeRole:Technical Support EngineerExperience:3+ yearsLocation:Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role requires...
-
Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India Zeta Global Full timeJob Summary:Zeta Global is seeking a highly skilled Senior Application Support Engineer to join our Technical Support Team. As a key member of our team, you will be responsible for providing top-notch technical assistance to our clients and internal business functions.Key Responsibilities:Lead technical support teams to ensure timely and effective resolution...
