Technical Support Engineer

4 weeks ago


Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full time

Job Title: Technical Support Engineer

Job Description:

We are seeking a skilled Technical Support Engineer to join our team at Swift Strategic Staff Solutions INC. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients. This includes resolving complex technical issues, providing training and guidance, and collaborating with cross-functional teams to deliver high-quality solutions.

Key Responsibilities:

- Provide technical support to clients via phone, email, and chat

- Troubleshoot complex technical issues and resolve problems in a timely manner

- Develop and deliver training programs and materials to clients

- Collaborate with cross-functional teams to deliver high-quality solutions

Requirements:

- 2+ years of technical customer support experience or software development experience

- Deep experience with HTTP web servers, open-source software, and database technologies

- Knowledge of continuous integration and continuous deployment tools

- Excellent problem-solving and troubleshooting skills

Preferred Qualifications:

- Knowledge of enterprise solutions utilizing Java or Python

- Experience of back-end or full-stack development in a team environment

- Knowledge of Azure App Services or other Cloud Services

- Familiarity with packet sniffers and network troubleshooting tools

We Offer:

- Competitive salary and benefits package

- Opportunity to work with a dynamic and growing company

- Collaborative and supportive work environment



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