Technical Support Engineer

1 day ago


Hyderabad, Telangana, India Thomson Reuters Full time

About the Role

We are seeking a skilled Technical Support Engineer to join our team at Thomson Reuters. As a Technical Support Engineer, you will provide second-level support to internal stakeholders and 3rd party engineers regarding Thomson Reuters products. You will interact with customers to resolve complex issues, perform customer site maintenance and repair activities, and leverage innovative technologies to ensure global consistency of support tasks.

Key Responsibilities

  • Programming skills in .Net/dotnet
  • Experience with developing or consuming REST APIs and understanding of API concepts
  • Experience with API tools like postman, swagger, and technologies like JSON, etc
  • Experience with API gateway and related concepts like rate limiting, etc.
  • Understanding of OAuth2 and API security patterns
  • Experience with developer portals
  • Troubleshooting skills
  • Good written and verbal communication to communicate with customers.
  • Ability to learn new technologies and processes

About You

We are looking for a professional with a strong background in API development and support. You should have excellent communication skills, be able to work in a team environment, and be able to learn new technologies quickly.

What's in it for You?

As a Technical Support Engineer at Thomson Reuters, you will have the opportunity to work with a global team of experts, learn new technologies, and contribute to the success of our company. You will also have access to comprehensive benefit plans, flexible work arrangements, and opportunities for professional growth and development.



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