Technical Support Specialist

1 month ago

Hyderabad, Telangana, India Kofax Full time
Job Title: Technical Support Engineer

At Kofax, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, partners, and internal teams.

Key Responsibilities:
  • Analyze and resolve complex technical issues via email, phone, remote access, or other support channels.
  • Collaborate with the Product Development team and Consulting Services team to deliver complete and comprehensive solutions to software and process enhancements.
  • Communicate technical issues to various departments within Kofax, such as Product Management, Software Development, Sales, and Quality Assurance.
  • Evaluate and escalate customer issues to the Sr. Support Engineer or R&D as required, authoring a detailed description of the issues and guidance on how to analyze the problem.
  • Recreate customer environments in which to perform tests to determine the root causes of issues.
  • Test updates, upgrades, and hotfixes.
  • Maintain and expand the Kofax Knowledge Base.
  • Participate in scheduled support team meetings.
  • Mentor and advise Associate Technical Support Engineers as well as other Technical Support Engineers.
Requirements:
  • Bachelor's degree in Computer Science or equivalent degree/qualification.
  • Ability to work multiple time zones if required (AMS, APJ, EMEA hours).
  • 5+ years of work experience in Technical Support, directly supporting IT professionals.
  • 5+ years of work experience with network diagnostic tools such as Wireshark, Fiddler, Process Monitor, and Windows Event Viewer.
  • 5+ years of work experience with one or more programming language like: Java, VB & .net, HTML, CSS, C# & C++.
  • Working experience or familiarity with: Print and/or scan solutions, VMWare, Microsoft IIS, Robotic Process Automation (RPA), SQL, Oracle, Windows Server Operating Systems, Print server, Active Directory, Load balancing, and Business Process Management (BPM), Microsoft Azure, Amazon Web Services, Token based authentication mechanisms.
  • 5+ years of work experience with Network troubleshooting.
  • Strong service mentality, client orientation, and solution-focused mindset.
  • Superior written and verbal communication skills.
Additional Desired Experience:
  • Enterprise business-to-business (B2B) support.
  • Software as a Service (SaaS) support.

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Intellitech IQ Consultancy Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Intellitech IQ Consultancy. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation...

  • Technical Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full time

    Key Responsibilities:We are seeking a skilled Technical Support Specialist to join our team at Rightpath Computer Technologies Pvt Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers via phone, email, and in-person.Requirements:Basic technical knowledge of PCsBasic knowledge of MS Outlook...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Inventionyard Full time

    We’re seeking a talented technical support specialist to join our team at Inventionyard Pvt Ltd. This role will be based in Hyderabad and Bengaluru locations.As a technical support specialist, you will be responsible for providing top-notch support to our clients. Your excellent communication skills, knowledge of technical support, and trouble shooting...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full time

    Skill Requirements:Proficiency in basic PC technical knowledgeAbility to troubleshoot MS Outlook, internet, and networking issuesUnderstanding of Windows XP operating systemsEffective communication and teamwork skillsOpportunities for career growth and developmentAt Rightpath Computer Technologies Pvt Ltd, we are seeking a skilled Technical Support...

  • Technical Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Next Education Full time

    At Next Education, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for helping customers resolve technical issues by analyzing feedback and using your technical expertise. You will also be proactive in detecting problems before they happen. Your goal will be to provide...

  • Technical Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Rightpath Computer Technologies Pvt Ltd Full time

    Key Responsibilities:We are seeking a skilled Technical Support Specialist to join our team at Rightpath Computer Technologies Pvt Ltd. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers via phone, email, or in-person.Key Skills:Basic technical knowledge of PCsBasic knowledge of MS Outlook...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Inventionyard Full time

    Job Title: Tech SupportAt Inventionyard, we are looking for a skilled Tech Support Specialist to join our team. As a Tech Support Specialist, you will be responsible for providing timely and effective technical assistance to our customers.Key Responsibilities:Provide technical support via phone, email, and chat to resolve customer issues.Analyze and...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India FLY Consulting Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at FLY Consulting Services. As a Technical Support Specialist, you will be responsible for handling international technical chat on technical queries.ResponsibilitiesHandling International Technical Chat on Technical QueriesFlexibility to work 24/7 ShiftsRequirementsPlus...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Mi3 Full time

    Technical Support Specialist The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.Key ResponsibilitiesReproduce customer environment and run testsManage and address electronic...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Inventionyard Full time

    Job Title: Technical Support SpecialistAbout the Role: As a Technical Support Specialist at Inventionyard, you will be responsible for providing top-notch technical assistance to our clients. This involves troubleshooting, resolving, and escalating technical issues in a timely and efficient manner.Key Responsibilities:Investigate and resolve technical issues...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Oracle Full time

    Job Title: Technical Support Specialist Job Summary:We are seeking a highly motivated and skilled Technical Support Specialist to join our Oracle Support Services team. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service and technical support to our clients. Key Responsibilities:Provide technical support...

  • Technical Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full time

    About the RoleWe are seeking an experienced Technical Support Specialist to join our team at Amazon Development Centre (India) Private Limited. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and ensuring that our software solutions meet the highest standards of quality.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Microsoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft Advertising. As a Technical Support Specialist, you will play a critical role in providing advanced technical support for Microsoft online advertising global sales teams.ResponsibilitiesPerform deep technical investigations to isolate and solve complex...

  • Technical Support Specialist

    4 days ago

    Hyderabad, Telangana, India FLY Consulting Services Full time

    Job OverviewWe are looking for a skilled Technical Support Specialist to join our team at FLY Consulting Services. In this role, you will be responsible for providing top-notch technical support via voice calls to our clients.

  • Technical Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Productsup Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Productsup. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and collaborating with our internal teams to ensure seamless support experiences.Key...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India TERAFINA SOFTWARE SOLUTIONS PRIVATE LIMITED Full time

    Job Title: NCR VoyixAbout the Role:We are currently seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing 3rd-level technical software application support and resolving customer cases.Responsibilities:- Provide technical assistance and remote troubleshooting support as...

  • Technical Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Highspot Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Highspot. As a Technical Support Specialist, you will be responsible for providing first-level technical support to end-users via phone, email, or chat, addressing hardware, software, and network-related issues.Key ResponsibilitiesProvide technical support to...

  • IT Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India ModMed Full time

    Technical Support and Services SpecialistWe are seeking a skilled Technical Support and Services Specialist to join our IT team at ModMed. As a Technical Support and Services Specialist, you will provide front-line user support for all internal tools and technologies, troubleshoot technical challenges, and improve the user experience by contributing to...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Oracle Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our Oracle Hospitality Support team. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customers in the hospitality industry.Key Responsibilities:Resolve post-sales technical customer inquiries via phone and...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Inventionyard Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Deloitte. Our ideal candidate will have excellent communication skills and a solid understanding of technical support and trouble shooting.This is a rotational shift role, working 05 days a week, with a competitive package starting from 3.5 LPA to 5.5 LPA.The successful...