Technical Support Engineer

4 weeks ago


Hyderabad, Telangana, India FRUGE IT SERVICES Full time

Company Overview

FRUGE IT SERVICES is a consulting company that delivers high-quality IT solutions and exceptional customer service. With a team of 50 employees, we provide a wide range of services to our clients.

Job Overview

We are seeking a dedicated and skilled Technical Support professional to provide excellent customer service and resolve technical issues for our clients. This is a full-time position based in Hyderabad, Telangana, India.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat
  • Resolve technical issues and troubleshoot software and hardware problems
  • Diagnose and escalate software and hardware issues to appropriate teams
  • Guide clients through product installation, configuration, and usage
  • Document all customer interactions and solutions in the ticketing system
  • Collaborate with cross-functional teams to improve product functionality and customer experience

Requirements

  • 1-3 years of experience in technical support or a similar role
  • Strong knowledge of technical support processes and procedures
  • Excellent communication skills, both verbal and written
  • Ability to provide exceptional customer service
  • Experience in handling international technical support and voice processes
  • Ability to work night shifts as per business requirements
  • Knowledge of customer support tools and software


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