Technical Support Engineer
1 month ago
Join Us as a Technical Support Engineer
Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Technical Support Engineer who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward
Why You’ll Love Working Here:
If you enjoy providing support to customers by clearly communicating technical solutions in a user-friendly and professional manner, then this is the right fit for you.
With a flexible hybrid working schedule, you'll enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad, India office while also benefiting from the autonomy of remote work.
Shift Schedule: It will be a 9-hour shift (evening/night shift) – 5 days a week, as our customers are based out of the US and European Regions predominantly.
What You’ll Do:
You will primarily be responsible foranswering/processing the queries (via email or phone) from our customers that uses the product(s) of Orbcomm which includes but not limited to:
Provide Level 1 client support and technical issue resolution via CRM (Sales Force/JDE) tool, phone, email and chat medium. Work with our next level (Tier2/Tier3) team to analyze more deeper on the request and provide a resolution in case of an escalation. Interact with various internal teams like Engineering (Tier3 – Software/Hardware), QA and Orders to troubleshoot and/or resolve customer requests.Who You Are:
You’re a detail-oriented professional with a talent for ensuring accuracy and managing multiple priorities. If you have:
3 – 5 years inTechnical Support / Customer Support / Product Support / Application SupportInternational inbound calling experience mandatoryMust possess team player attitude, strong work ethics and strict adherence in following the processMust be collaborative, possess good written and verbal communication skillsProficient knowledge and usage of MS Office productsWilling to learn new technologies/different internal product lines. Good at handling international phone calls and willing to work in a 24/7 environment.Good logical troubleshooting skillsAbout Us:
At ORBCOMM,we’re pioneers in IoT technology, driving innovation and empowering our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we manage millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us atwww.orbcomm.com
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
-
Technical Support Engineer
3 months ago
Hyderabad, India Kofax Full timeJob Level Mid Career Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition,...
-
Technical Support Engineer
1 month ago
Hyderabad, Telangana, India Swift Strategic Staff Solutions INC Full timeJob Title: Technical Support EngineerJob Description:We are seeking a skilled Technical Support Engineer to join our team at Swift Strategic Staff Solutions INC. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients. This includes resolving complex technical issues, providing training and...
-
Technical Support Engineer
2 months ago
Hyderabad, Telangana, India Aari Consultants Full timeJob Description :As a Technical Support, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but also other cross-functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive...
-
Technical Support Engineer
3 months ago
Hyderabad, India Aari Consultants Full timeJob Description :As a Technical Support, you will be the department subject matter expert and provide advanced technical assistance and support to customers and other support engineers. You will work closely with not only the support team but also other cross-functional teams ( Sales, Implementation, Engineering, Logistics, etc )in helping drive...
-
Technical Support Engineer
1 month ago
Hyderabad, India Kofax Full timeJob Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Engineer
4 weeks ago
Hyderabad, India Kofax Full timeJob Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...
-
Technical Support Engineer
1 month ago
Hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ years Location: Hyderabad/Vizag Role Overview: The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration....
-
Technical support engineer
1 month ago
Hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ years Location: Hyderabad/Vizag Role Overview: The Technical Support Engineer provides support to clients end users in an Information Technology help Desk capacity. The role involves working on desktop-related problems including hardware, operating system, applications and/or network configuration....
-
Technical Support Engineer
2 weeks ago
Hyderabad, India Insight Global Full timeJOB DESCRIPTIONInsight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following: • Analyze the technical issues submitted by customers and identify how to proceed • Escalate the issues that have been identified as product malfunctions to our...
-
Technical Support Engineer
2 weeks ago
hyderabad, India Insight Global Full timeJOB DESCRIPTION Insight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following: • Analyze the technical issues submitted by customers and identify how to proceed • Escalate the issues that have been identified as product malfunctions to...
-
hyderabad, India Tek Support Full timeJob Description:We are seeking an experienced Electrical Engineer with expertise in machine-level automation and process plant automation, preferably in the CPG/FMCG industry. The role involves developing and executing automation projects using Siemens technologies and ensuring efficient machine and process control.Key Responsibilities:Develop and program...
-
hyderabad, India Tek Support Full timeJob Description: We are seeking an experienced Electrical Engineer with expertise in machine-level automation and process plant automation, preferably in the CPG/FMCG industry. The role involves developing and executing automation projects using Siemens technologies and ensuring efficient machine and process control. Key Responsibilities: Develop and...
-
Technical Support Engineer
4 weeks ago
Hyderabad, Telangana, India Mi3 Full timeThe Technical Support Engineer role at Mi3 involves configuring and troubleshooting our product to resolve complex customer issues. This position requires strong technical knowledge and excellent communication skills to effectively interact with customers and internal teams.Responsibilities:Reproduce customer environments to run tests and troubleshoot...
-
Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full timeJob SummaryWe are looking for a skilled Contact Center Technical Support Engineer to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management, and conversational AI.Key ResponsibilitiesDiagnose...
-
Technical Support Engineer
2 weeks ago
hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support Engineer Experience: 3+ yearsLocation: Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role...
-
Technical Support Engineer
3 weeks ago
hyderabad, India Inspiredge IT Solutions Full timeRole: Technical Support EngineerExperience: 3+ yearsLocation: Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role...
-
Manufacturing engineer
5 days ago
Hyderabad, India Tek Support Full timeJob Title: Manufacturing EngineerLocation: HyderabadTechnical Skills:Microsoft O365 - Tool design software (CAD, Creo, Catia, etc.)Project Management, Data Analysis, Root Cause AnalysisSupport New Capital Introduction (NCI) activities.Support daily continuous improvement activities.Design new tooling to resolve assembly process...
-
Technical Support Engineer
3 months ago
Hyderabad, India Inspiredge IT Solutions Full timeRole:Technical Support EngineerExperience:3+ yearsLocation:Hyderabad/VizagRole Overview:The Technical Support Engineer provides support to clients end users in an Information Technology helpDesk capacity. The role involves working on desktop-related problems including hardware, operatingsystem, applications and/or network configuration. The role requires...
-
Senior Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India Microsoft Full timeAbout the RoleWe are seeking a talented Senior Technical Support Engineer to join our team at Microsoft Advertising. As a key member of our technical support team, you will provide advanced technical support for our global sales teams, focusing on technically supporting paid search results that appear on Bing and other web properties....
-
Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India Zeta Global Full timeJob Summary:Zeta Global is seeking a highly skilled Senior Application Support Engineer to join our Technical Support Team. As a key member of our team, you will be responsible for providing top-notch technical assistance to our clients and internal business functions.Key Responsibilities:Lead technical support teams to ensure timely and effective resolution...
