Technical Support Engineer
2 weeks ago
JOB DESCRIPTION
Insight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following:
• Analyze the technical issues submitted by customers and identify how to proceed
• Escalate the issues that have been identified as product malfunctions to our R&D team or to the third party vendor as appropriate, in a timely manner
• Follow-up on open technical issues to ensure timely resolution and customer satisfaction
• Update the technical status of assigned issues on a daily basis
• Report on status and progress to the management team
• Participate in the development and maintenance of our Lab environment used to learn, test and demonstrate products
• Provide follow-up technical action items related to assigned opportunities and provide a weekly status update
This role can pay between 24-24.50 Lakh depending on years of experience and skillset.
REQUIRED SKILLS AND EXPERIENCE
-4+ years of experience as a support engineer
-Knowledge of Web Servers, TCP/IP, VPN, Network protocols and hardware/software integration
-Knowledge of PKI -
Working knowledge of Active Directory is essential
- Data Base knowledge with understanding and writing SQL
- Application deployment experience on web servers -Experience in QA
NICE TO HAVE SKILLS AND EXPERIENCE
-Experience with IDs / Logins / Certificates -Python experience
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