Technical Support Engineer

2 weeks ago


hyderabad, India Insight Global Full time

JOB DESCRIPTION

Insight Global is looking for a Sr. Tech Support Engineer local to Hyderabad, India for one of our fastest growing tech clients. This person will be responsible for the following:

• Analyze the technical issues submitted by customers and identify how to proceed

• Escalate the issues that have been identified as product malfunctions to our R&D team or to the third party vendor as appropriate, in a timely manner

• Follow-up on open technical issues to ensure timely resolution and customer satisfaction

• Update the technical status of assigned issues on a daily basis

• Report on status and progress to the management team

• Participate in the development and maintenance of our Lab environment used to learn, test and demonstrate products

• Provide follow-up technical action items related to assigned opportunities and provide a weekly status update


This role can pay between 24-24.50 Lakh depending on years of experience and skillset.


REQUIRED SKILLS AND EXPERIENCE

-4+ years of experience as a support engineer

-Knowledge of Web Servers, TCP/IP, VPN, Network protocols and hardware/software integration

-Knowledge of PKI -

Working knowledge of Active Directory is essential

- Data Base knowledge with understanding and writing SQL

- Application deployment experience on web servers -Experience in QA


NICE TO HAVE SKILLS AND EXPERIENCE

-Experience with IDs / Logins / Certificates -Python experience



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