Assistant Front Desk Manager
1 month ago
JOB SUMMARY
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supports all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence.
• Coaches, counsels, and encourages employees.
• Handles employee questions and concerns.
• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
• Guides daily Front Desk shift operations.
• Communicates performance expectations to employees in accordance with job descriptions for each position.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
• Strives to improve service performance.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implementing the customer recognition/service program, communicating and ensuring the process.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Ensures employees have the proper supplies and uniforms.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides feedback to individuals based on observation of service behaviors.
• Participates in an ongoing employee recognition program.
• Conducts training when appropriate.
• Participates in the employee performance appraisal process.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
• Complies with loss prevention policies and procedures.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
-
Assistant Manager Front Desk
3 weeks ago
Pune, India Marriott International Full timeJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial...
-
Front Desk Receptionist
2 months ago
Pune, India Unique Spaces Full timeGreeting and Welcoming: Front desk personnel are responsible for greeting visitors, clients, or customers with a warm and professional demeanor. They create a positive first impression and make individuals feel welcome. - Customer Service: Front desk professionals handle inquiries, requests, and complaints from guests or customers. They provide information...
-
Front Desk Receptionist
1 day ago
Pune, India Unique Spaces Full timeGreeting and Welcoming: Front desk personnel are responsible for greeting visitors, clients, or customers with a warm and professional demeanor. They create a positive first impression and make individuals feel welcome. - Customer Service: Front desk professionals handle inquiries, requests, and complaints from guests or customers. They provide information...
-
Front Desk Officer Admin Assistant
2 weeks ago
Pune, India Investronaut Full timeAs a Front Desk Officer cum Admin Assistant, you will be the first point of contact for our organisation. Duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls....
-
Front Desk Receptionist
2 months ago
Pune, India CP HR Services Pvt.Ltd Full time**Job Title: Front Desk Receptionist** Timing : 10am-6.30pm **Salary**: To be discussed **Front Desk Receptionist Responsibilities**: Must have a pleasing personality and possess good Communication skills Should have minimum 1yr experience in managing Front office day to day tasks Attend incoming & outgoing telephone calls Greet & welcome...
-
Front Desk Officer Admin Assistant
2 weeks ago
Pune, Maharashtra, India Investronaut Full timeAs a Front Desk Officer cum Admin Assistant, you will be the first point of contact for our organisation. Duties include offering administrative support across the organisation. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls....
-
Front Desk Receptionist
2 weeks ago
Pune, India CP HR Services Pvt.Ltd Full time**Job Title : Front Desk Receptionist** Experience - 1 - 2 Years Qualification - Any Graduate Salary - 15k - 20k Job Location - Boat club Road, Pune. Timing:10am-6.30pm **Front Desk Receptionist Responsibilities**: Must have a pleasing personality and possess good Communication skills Should have minimum 1yr experience in managing Front office day to...
-
Front Desk Receptionist
2 months ago
Pune, Maharashtra, India Parth Developer Full timeWe are seeking a motivated and professional **Guest Relations Executive / Front Desk Executive** to join our team at **Maan Hinjewadi Location **to manage the Front Desk. **Industry: Real Estate** **Location: Maan, Hinjewadi (Sales Office)** **Key Responsibilities**: **I] Front Desk Management**: - Greet and welcome clients, visitors, and vendors with a...
-
Front Desk Executive
2 weeks ago
Pune, India Kaapro Management Solutions Pvt. Ltd Full time**Position Summary: - ** Front Desk Associate is cheerful person of the team at the Front Desk. A Front Desk Associate assists guests efficiently, courteously and professionally in all front office related functions. Front Desk Associates maintain a high standard of service and hospitality at all times, sell the benefits of the hotel to prospective guests...
-
Front Desk Executive
2 months ago
Pune, India Brickfolio Pvt Ltd Full time**ROLE SUMMARY**: Our dream team is hiring for a dynamic front desk officer to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks offering regulatory support across the organization. We are looking for an executive with excellent organisational skills and providing excellent customer service and support to...
-
Front Desk Receptionist
2 months ago
Pune, India Brickfolio Pvt Ltd Full time**ROLE SUMMARY**: Our dream team is hiring for a dynamic front desk officer to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks offering regulatory support across the organization. We are looking for an executive with excellent organisational skills and providing excellent customer service and support to...
-
Front Desk Executive
2 weeks ago
Pune, India Brickfolio Pvt Ltd Full time**ROLE SUMMARY**: Our dream team is hiring for a dynamic front desk officer to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks offering regulatory support across the organization. We are looking for an executive with excellent organisational skills and providing excellent customer service and support to...
-
Front Desk Executive
2 weeks ago
Aundh, Pune, Maharashtra, India Innocent Times School Full timeJob Title**:School Front Desk Executive** **Location**: Aundh, Pune, Maharashtra **Position Type**: Full-time (0845 hrs to 1800 hrs) **About Us**: Innocent Times School is a reputable educational institution dedicated to fostering a nurturing and enriching environment for students. We are seeking a dependable and courteous Front Desk Executive to join our...
-
Front Desk Executive
2 weeks ago
Aundh, Pune, Maharashtra, India Innocent Times School Full timeJob Title**:School Front Desk Executive** **Location**: Aundh, Pune, Maharashtra **Position Type**: Full-time (0845 hrs to 1800 hrs) **About Us**: Innocent Times School is a reputable educational institution dedicated to fostering a nurturing and enriching environment for students. We are seeking a dependable and courteous Front Desk Executive to join our...
-
Front Desk Executive
5 days ago
Pune, Maharashtra, India CAREER CROSSROADS Full timeJOB TITLE - FRONT DESK EXECUTIVELOCATION -CAMP, PUNEFEMALE ONLYA front desk executive, often referred to as a receptionist, plays a vital role in ensuring smooth operations at the front desk of an organization.Here are some key responsibilities typically associated with this role:- Greeting and Assisting Visitors: Receptionists are usually the first point of...
-
Front Desk Executive
4 days ago
Pune, India Unique Properties Full time**Company Overview**: **Key Responsibilities**: **Front Desk Management**: - Greet and welcome clients, visitors, and vendors with a friendly and professional demeanor. - Answer and direct incoming calls to the appropriate department or personnel. - Maintain a neat and organized front desk area. - Ensure a pleasant and welcoming atmosphere in the reception...
-
Front Desk Associate
5 days ago
Pune, Maharashtra, India Vishram International Services Full timeJob Description: Front Desk Trainee (J-1 Visa) - New York **Position**: Front Desk Trainee **Location**: New York, NY **Visa Type**: J-1 Visa **Duration**: 12 months Position Overview: We are seeking an enthusiastic and dedicated Front Desk Trainee to join 3,4 & 5 star hotels under the J-1 Visa program. This is a unique opportunity to gain hands-on...
-
Front Desk Receptionist
3 weeks ago
Pune, India Latinum HR Full timeJob Title: Front Desk Executive (Real Estate) **Responsibilities**: - Warmly greet clients and visitors. - Manage phone calls and direct inquiries. - Assist with scheduling appointments. - Handle administrative tasks and data entry. - Maintain property listings and marketing materials. - Coordinate office events and meetings. **Requirements**: -...
-
Front Desk Receptionist
2 days ago
Pune, India Technobrilliant Learning Solutions Full timeCompany DescriptionTechnobrilliant Learning Solutions is an ISO 9001:2015 certified IT education provider institute that offers job-oriented courses with real-time learning experiences. Through a multidisciplinary approach to education that combines technical and hands-on learning, we help our students succeed in the real world. We are dedicated to providing...
-
Front Desk Executive
2 weeks ago
Koregaon Park, Pune, Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full timeWe are seeking a dedicated and compassionate individual to join our team as a Front Desk Executive. In this role, you will be the first point of contact for clients visiting our center, providing exceptional customer service while also managing client relationships to ensure a positive and enriching experience. **Key Responsibilities**: Front Desk...
